NHTSA Complaint #10903185 — 2007 HONDA ODYSSEY

ON 25-AUG-2016, MY WIFE WAS DRIVING MY VEHICLE HONDA ODYSSEY ON HIGHWAY 210 WEST BOUND. SUDDENLY SHE STARTED SMELLING VERY BAD SMELL AND SHE PULLED THE VEHICLE FROM HIGHWAY AND RIDE INTO GAS STATION. THEN I CALLED AAA FOR HELP AND TOWED THE VEHICLE TO NEAREST MECHANIC SHOP DON'S MOBIL SHOP. THE MECHANIC DIAGNOSED THAT MY VAN'S SPARK PLUG WAS BROKEN AND PIECES OF IT WENT INTO ENGINE'S PISTON AND DAMAGED MY ENGINE. MY VEHICLE HAS CLEAN SERVICE RECORD WITH HONDA DEALER AND MILEAGE ON MY VAN 56K. THEN I TOOK IT TO HONDA DEALER (ROCK HONDA) FOR DIAGNOSIS AND HONDA DEALER ALSO DIAGNOSED THAT ENGINE HAS BEEN DAMAGED BY SPARK PLUG AND COST OF REPAIR IS $3900. THEN I OPENED A CASE WITH HONDA NORTH AMERICA DIVISION FOR HELP US TO FIX THIS ENGINE AS THIS SHOULD NOT HAPPEN FOR 56K MILEAGE AND MY UNDERSTANDING IS THAT THIS VEHICLE WAS DEFECTIVE SPARK PLUG WHICH CAUSED MY ENGINE BROKE. I WAS DOING REGULAR MAINTENANCE WITH HONDA DEALER, THIS NEVER CAME UP DURING MAINTENANCE TIME. HONDA NORTH AMERICA REFUSED TO HELP AND AGREED TO $600 AS GOOD WILL. I NEED HONDA'S HELP TO FIX MY ENGINE. MY VIN NUMBER: [XXX] HONDA DEALER ADDRESS: 16570 S. HIGHLAND AVE, FONTANA, CA 92336 PH:909-770-8400 DAN RESHAW'S MOBIL: 9315 BASELINE RD, RANCHO CUCAMONGA, CA, 91730 PH: 909-944-5100. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR