NHTSA Complaint #10903081 — 2010 FORD FUSION

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE HAD NOT EXPERIENCED A FAILURE UNTIL THE DEALER REPAIRED IT FOR A MANUFACTURER'S RECALL TO ADDRESS THE CPV VALVE. THE DEALER INDICATED THAT THEY RESET THE CODE, BUT DID NOT REPLACE THE CPV VALVE. SHORTLY AFTER THE REPAIR, THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER INDICATED THAT THE RECALL REPAIR WAS PERFORMED AND THEY WOULD COVER THE LABOR COST IF THE CONTACT REPLACED THE PART. THE MANUFACTURER DID NOT PROVIDE ASSISTANCE. THE MANUFACTURER STATED MORE THAN THREE TIMES THAT THEY WOULD RESPOND BACK IN 24 TO 48 HRS, BUT THE CONTACT WAITED FOR WEEKS WITH NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 126,439.