NHTSA Complaint #10902991 — 2012 BMW X5

VEHICLE MILEAGE 56,341MI. VEHICLE ENGINE WOULD CRANK BUT NOT START AFTER COMING OUT OF BUSINESS WHILE RUNNING ERRANDS. DASH WARNING MESSAGE "ENGINE MALFUNCTION" WAS PRESENT. CODES READ VIA GENERIC OBD2 DEVICE WERE P10E4, P10F5,P10E5,B2AAA. THESE CODES ARE RELATED TO THE VALVETRONIC SYSTEM IN THE ENGINE. CHECKED RELATED FUSES AND NO PROBLEM. HAD TO GET VEHICLE TOWED TO DEALER. DEALER DIAGNOSED THAT THE VALVETRONIC SYSTEM ERROR. VEHICLE WAS FIRST REPROGRAMMED AND ISSUE REMAINED. VALVETRONIC SYSTEM WAS REPLACED DUE TO DTCS THAT LED THEM TO BELIEVE ECCENTRIC SHAFT WAS STUCK. TALKING WITH THE TECHNICIAN THE ECCENTRIC SHAFT WAS NOT STUCK AND HE ASSUMED THE ACTUATOR\ MOTOR HAD FAILED. PER BMW INSTRUCTIONS THE ENTIRE SYSTEM WAS REPLACED THOUGH. TECHNICIAN STATED THAT HE HAS DONE MANY REPLACEMENTS OF VALVETRONIC SYSTEMS AND THE PARTS WERE ALREADY IN STOCK WHICH RAISED A FLAG TO ME. THE ENGINE WAS REASSEMBLED AND THE ENGINE WOULD STILL NOT START. THERE WERE FAULTS LEFT IN THE ENGINE CONTROL UNIT. APPARENTLY THE ENGINE CONTROL UNIT WAS DAMAGED BY ACTUATOR\ MOTOR THAT WAS DRAWING HIGH CURRENT.(CONFIRMED BY BMW SERVICE ENGINEER) ENGINE CONTROL UNIT WAS REPLACED AND REPROGRAMMED AND ENGINE IS NOW REPORTED TO BE IN OPERATIONAL CONDITION. BMW AND DEALER HAS DISCOUNTED THE SERVICE AND PROVIDED A LOANER VEHICLE BUT BASED ON INFORMATION FROM THE TECHNICIAN THIS ENTIRE REPAIR COULD POSSIBLY BE A RECALLABLE ITEM AS IT CAN LEAVE THE END USER STRANDED AND WITH A HEALTHY REPAIR BILL WITH A VEHICLE THAT IS NOT TOO FAR OUT OF WARRANTY. REPAIR BILL HAS BEEN UPLOADED.