NHTSA Complaint #10899606 — 2012 CHEVROLET TRAVERSE

63,000 MILES POWER STEERING RACK AND PINION REPLACED AS HAD LEAK. WAS TOLD BY CHEVY DEALER THIS WOULD BE $1700 TO REPAIR. WENT TO LOCAL AUTO SHOP AND HAD REPLACED FOR $1300. 2WKS LATER THE POWER STEERING PUMP FAILED WHILE DRIVING WITH DIFFICULTY TO STEER. LOCAL AUTO SHOP REFERRED US TO CHEVY DEALER AS THIS IS A KNOWN ISSUE WITH THIS VEHICLE AND SUGGESTED WE ASK FOR FINANCIAL ASSISTANCE. CONTACTED CHEVY DEALER WAS TOLD POWER STEERING UP WOULD BE $1300 TO REPAIR, REQUESTED FINANCIAL ASSISTANCE BEING THIS A KNOWN ISSUE. CHEVROLET CUSTOMER SERVICE FILED CLAIM, WAS ONLY ABLE TO GET 10% OFF COST OF REPLACEMENT OF POWER STEERING PUMP AT CHEVY DEALER. CHEVY DEALER DECLINED MY REQUEST TO CONTACT THE DISTRICT REP CONCERNING THIS MATTER AND ALSO CHEVY CUSTOMER SERVICE SAID THIS IS ALL THEY COULD DO FOR US. CONSIDERING THE CHEVY TRAVERSE MADE 2011 ARE PART OF A STEERING RECALL, I WOULD LIKE CHEVROLET TO ADD THE 2012 MODEL TO THIS RECALL FOR SAFETY REASONS AND ALL THE COMPLAINTS OF THIS ISSUE WITH THIS YEAR MODEL NOTED ON THE INTERNET. I WAS DRIVING IN THE VEHICLE WITH MY GRANDMOTHER WHO TURNED 94 YRS OLD THAT SAME DAY. I HAVE 3 YOUNG CHILDREN UNDER 5YEARS OLD WHO HAD DRIVEN IN THIS VEHICLE. MY CONCERN IS THAT CHEVROLET IS WAITING FOR A CATASTROPHIC EVENT WITH THIS SAFETY ISSUE BEFORE THEY RECALL THE STEERING ISSUES FOR 2012 CHEVY TRAVERSE.