NHTSA Complaint #10898918 — 2015 VOLVO V60

I AM A SINGLE MOM WITH AN AUTISTIC SON, AND TWO OTHER CHILDREN. I USED TO WORK FOR MITCHELL VOLVO IN SIMSBURY, CT AND JUST PURCHASED MY 2015.5 VOLVO V60 IN DECEMBER AND ONLY HAVE 10K MILES ON IT. I DRIVE, LITERALLY, THREE MILES PER DAY, EXCEPT FOR MY FIRST INCIDENT: IN EARLY JULY 2016, I DROVE TO ROCHESTER, NY FOR A FUNERAL FOR MY UNCLE. UPON PULLING OUT INTO RT 495, I HIT THE GAS, AND NOTHING. I HAD MY AUTISTIC SON AND 87 YEAR OLD FATHER IN THE CAR, I PANICKED AS CARS WERE COMING, AND CAR WASN'T MOVING, I SLAMMED ON THE GAS, AND THE CAR BANGED INTO GEAR AND WENT. BROUGHT IT INTO MICHELL'S AND A TOTAL TRANSMISSION FAILURE WAS FOUND ON THE ENGINE. IT WAS "SUPPOSEDLY FIXED". AFTER THAT, THE CAR SHIFTED FUNNY AND THE GEAR SHIFT ITSELF WAS LOOSE AND YOU DIDN'T FEEL THE TIGHTNESS OF FEELING THE CAR GO INTO GEAR AS YOU SHIFTED FROM PARK TO DRIVE, ETC. THEN TRAVELED TO THE CAPE TWO WEEKS LATER, WAS BACKING UP, BACK UP CAMERA WAS ON, THEN HEARD THE ENGINE REV, AND LOOKED DOWN AND CAR HAD SLIPPED INTO NEUTRAL. I CALLED MITCHELLS AND THEY COULDN'T GET ME IN FOR THREE WEEKS SO THAT I COULD HAVE A LOANER VEHICLE. THE CAR IS IN THE SHOP NOW, MITCHELL VOLVO, AND THEY ARE FINDING NOTHING WRONG WITH THE TRANSMISSION! THIS CAR IS A DEATH TRAP! I'VE BEEN A FAITHFUL VOLVO CUSTOMER, HAD A NIGHTMARE 2005 XC90 AND IF YOU LOOK AT MY RECORD WITH VOLVO, I HELPED 20 OTHER FAMILIES WITH THE SAME ISSUE RECEIVE FREE SECOND AND THIRD FAULTY TRANSMISSIONS FROM VOLVO. I DON'T TAKE FAULTY/POORLY DESIGNED VEHICLES THAT CAUSE MY FAMILIES SAFETY TO BE PUT ON THE TABLE LIGHTLY. I HAVE ALREADY FILED ON THE EDMUNDS BLOG YET AGAIN! I WILL BE FILING WITH THE NTSB, EDMUNDS CONSISTENTLY, AND THE STATE OF CONNECTICUT CONSUMER PROTECTION AND MOTOR VEHICLE UNLESS VOLVO IS FOR ONCE WILLING TO STEP UP TO THE PLATE THIS TIME. THIS CAR HAS SO FEW MILES, VOLVO SHOULD DO SOMETHING.