NHTSA Complaint #10898742 — 2015 CHRYSLER 200

MY 2015 CHRYSLER 200 WAS LEAKING AIR FROM THE WHEEL. WHEN TAKING THE CAR BACK TO THE DEALER DON MARSHAL CHRYSLER IN SOMERSET KY. THEY DISMOUNTED THE TIRE FROM THE WHEEL AND FOUND A STRESS CRACK IN THE WHEEL THAT WAS CAUSING THE TIRE TO GO FLAT. THIS WAS ON THE FRONT TIRE AND IF NOT FOR THE LOW TIRE INDICATOR LIGHT THIS COULD HAVE CAUSED ME TO HAVE HAD A WRECK. THE HEAD MECHANIC SAID THAT IT WAS NOT FROM ANY DAMAGE FROM HITTING ANYTHING. I CONTACTED CHRYSLER AND THEY DID NOTHING ABOUT THIS AND WOULD NOT RETURN MY CALLS IN A TIMELY MANNER. I EVEN ASKED TO SPEAK TO A SUPERVISOR OF THE LADY HANDLING MY CLAIM AND SHE WAS ALSO NOT TRYING TO COMMUNICATE WITH ME TO RESOLVE THIS MATTER. I FEEL THAT THE METAL USED IN MAKING THIS WHEEL IS DEFECTIVE AND WOULD LIKE SOMEONE TO LOOK INTO THIS MATTER. I WORKED AS A FIREFIGHTER FOR OVER 22 YEARS AND HAVE SEEN MANY WRECK. I FEEL THAT THIS IS IMPORTANT ENOUGH THAT IF SOMEONE DOESN'T LOOK INTO THIS THAT IT COULD END UP CAUSING SEVERAL WRECKS AND WHICH COULD END UP CAUSING SOMEONE TO LOSE THEIR LIFE. I BOUGHT A NEW WHEEL OUT OF MY OWN POCKET SINCE CHRYSLER WOULD NOT COMMUNICATE WITH ME. I STILL HAVE THE OLD WHEEL WITH THE CRACK ON THE INSIDE. I WOULD SEND IT OFF TO HAVE IT TESTED FOR STRUCTURAL WEAKNESS IF I KNEW WHERE TO SEND IT TO. I THINK CHRYSLER OR THE COMPANY THAT MAKES THE WHEELS HAS A DEFECTIVE METAL THAT COULD CAUSE A WRECK. HOPING SOMEONE LOOKS INTO THIS MATTER AND MAKES CHRYSLER DOUBLE CHECK THEIR WHEELS. ALSO THEY NEED TO LEARN TO COMMUNICATE WITH THEIR CUSTOMERS IN A TIMELY MANNER. I KEPT A RECORD OF HOW MANY TIMES I CALLED AND WHAT FEW TIMES THEY RETURNED MY CALLS. WHEN THEY DID CALL BACK IT WAS ALWAYS AT THE CLOSE OF THEIR BUSINESS HOURS AND WOULD LEAVE A VOICE MAIL KNOWING I WOULD NOT HAVE TIME TO RETURN THEIR CALL.