NHTSA Complaint #10897693 — 2009 HONDA CR-V

THE LETTER BELOW WAS SENT TO MR. MASAAKI TSUYA, CEO OF BRIDGESTONE ON 5/23/16. BRIDGESTONE CHOSE TO IGNORE IT MOST LIKELY BECAUSE IT KNEW OF THE PROBLEM. I URGE NHTSA TO LAUNCH A FORMAL INVESTIGATION INTO BRIDGESTONE TIRES. I AM WRITING TO YOU TO EXPRESS MY EXTREME DISAPPOINTMENT WITH THE QUALITY OF YOUR PRODUCT ' BRIDGESTONE DUELER H/T TIRE. I HAVE ALWAYS REGARDED JAPANESE PRODUCTS TO BE OF THE HIGHEST QUALITY IN THE WORLD. THAT IS WHY I WAS SHOCKED WHEN MY MECHANIC ADVISED ME THAT ALL 4 TIRES OF MY HONDA CR-V 2009 ARE WORN OUT AND NEED TO BE REPLACED (SEE ATTACHMENT 1). AND MY CAR HAS LESS THAN 24,000 MILES ON IT! I STOPPED AT THE FIRESTONE LOCATION NEARBY AND THEY CONFIRMED THAT ALL 4 TIRES ARE FULLY WORN OUT AND NEED A REPLACEMENT. I DO REALIZE THAT CAR MANUFACTURERS TYPICALLY DO NOT INSTALL THE BEST TIRES ON THEIR NEW CARS. HOWEVER, I DO NOT THINK THAT ANY TIRES SOLD IN THE UNITED STATES ARE DESIGNED TO LAST LESS THAN 35,000 MILES. I ALSO HAVE TO POINT OUT THAT MY VEHICLE IS EQUIPPED WITH TIRE PRESSURE SENSORS AND THEREFORE TIRE PRESSURE FOR ALL OF THE 23,966 MILES DRIVEN WAS THE ONE SET BY HONDA FOR THESE TIRES AND FOR CR-V. I HOPE THAT BRIDGESTONE WILL STAND BEHIND THE QUALITY OF THEIR PRODUCTS AND THIS UNPLEASANT ISSUE WILL BE QUICKLY RESOLVED AVOIDING ANY FURTHER ACTION ON MY PART. YOU UNDERSTAND, OF COURSE, THAT I DO NOT WANT TO RISK MY AND MY WIFE'S HEALTH AND/OR LIFE BECAUSE WORN OUT TIRES CAN CAUSE A TRAGIC ACCIDENT.