NHTSA Complaint #10897640 — 2013 FORD FUSION

ON FRIDAY 8/05/16 WHILE VEHICLE WAS IN MOTION IN A RESIDENTIAL AREA IN IMPERIAL, CA, THE FRONT DRIVERS SIDE DOOR OPENED. I ATTEMPTED TO SHUT THE DOOR MANY TIMES BUT WAS NOT SUCCESSFUL. I HAD TO PULL OVER AND DRIVE THE REST OF THE WAY HOME (TWO BLOCKS) HOLDING THE DOOR WITH ONE HAND. THE DOOR WILL NOT SHUT AND JUST SPRINGS BACK WHEN IT SHOULD HOLD SHUT. AFTER A SEARCH ONLINE I DISCOVERED THIS IS A SAFETY RECALL FOR MY CAR, WHEN I CALLED MY LOCAL FORD DEALERSHIP TO REPORT IT AND TAKE IT IN THEY STATED MY VIN NUMBER WAS NOT ON THE RECALL LIST AND I WOULD HAVE TO CONTACT FORD CO. I SPOKE WITH FORD CO. THEY INFORMED ME THAT I WOULD HAVE TO TAKE MY CARE IN FOR A "DIAGNOSTIC CHECK" SINCE I COULD NOT PROVE OVER THE PHONE SOMETHING WAS WRONG WITH MY VEHICLE. I ONCE AGAIN CONTACTED MY LOCAL FORD DEALERSHIP AND WAS TOLD TO HAVE MY CAR FIXED AND PAY $300 I WOULD BE ABLE TO HAVE IT READY THE FOLLOWING DAY BUT FOR A DIAGNOSTIC CHECK IT WOULD BE THREE WEEKS. I WAS ALSO TOLD I WOULD HAVE TO PAY PRIVATELY UNTIL FORD CO. ADDED MY VIN NUMBER TO THE RECALL LIST.