NHTSA Complaint #10897534 — 2010 FORD ESCAPE

RECALL HAS EXPIRED ON MY SUV DUE TO IT BEING OVER 150,000 MILES. I DIDNT NOT RECIEVE A LETTER INDICATING THAT I NEEDED THIS UPDATE DONE TO MY CAR UNTIL AUG 19 2016 WHEN MY CAR STARTED TO LOOSE POWER WITH THE WRENCH SYMBOL BEING DISPLAYED ON THE DASH. I CALLED CUSTOMER SERVICE ON AUG 20 2016 AND SPOKE TO REPRESENTIVE THAT TOLD ME THAT MY CAR HAD A RECALL ON IT THAT I NEEDED TO HAVE DONE AND SAID THAT I HAD 10 YEARS FROM THE TIME THE CAR WAS MADE OR 150,000 MILES TO HAVE THE SERVICE COMPLETED. I DID TELL HIM THAT MY CAR WAS OVER THE 150,000 BUT HE TOLD ME THAT THE SERVICE COULD STILL BE DONE DUE TO IT BEING WITHIN THE 10 YEAR MARK AND THAT I SHOULD TAKE TO A FORD DEALERSHIP. SO ON AUG 21 2016 I HAD MY CAR TOWED TO THE FORD DEALERSHIP IN GREENVILLE SC WHERE NOW I AM BEING TOLD THAT THE SERIVE CAN NOT BE DONE BECAUSE I HAVE OVER 150,000 MILES. IT WILL COST ME $101.00 TO HAVE THEM CHECK IT PLUS THE AMOUNT TO REPAIR IT NOT TO MENTION I AM OUT OF THE MONEY IT COSTED ME TO HAVE IT TOWED TO THAT LOCATION. IF I HAD BEEN TOLD THE SERVICE COULD NOT BE DONE I WOULD NOT HAVE TAKEN IT THERE IN THE FIRST PLACE. I FEEL I SHOULD GET SOME KIND OF COMPENSATION SINCE I AM OUT OF MONEY AND NEVER EVEN RECIEVED THE RECALL LETTER. OH NOR HAVE I BEEN ABLE TO SPEAK TO A MANAGER FROM CUSTOMER SERVICE.