NHTSA Complaint #10897350 — 2014 KEYSTONE MONTANA

MY '14 MONTANA HAD A DEFECTIVE DOMETIC 9100 AWNING. RECALL #13E-019 DATED 4-19-2013. THE RECALL WAS DONE BY KEYSTONE. NOW THE MOTOR HAS FAILED AGAIN AND THE AWNING WILL NOT ROLL UP, MAKING THE USE OR MOVEMENT OF THE RV IMPOSSIBLE. A RV SERVICE PERSON SAID THE MOTOR WAS BAD, I CALLED DOMETIC AND ASKED FOR HELP, THEY REFUSED ANY HELP. THIS IS THE SAME ISSUE THE RECALL WAS SUPPOSED TO CORRECT. I HAVE ORDERED A NEW MOTOR AT MY EXPENSE AND WILL HAVE TO PAY TO HAVE IT INSTALLED WHEN I RECEIVE IT. THE MOTOR PART NUMBER HAS BEEN CHANGED 4 TIMES, THE LAST CHANGE WAS 4-2016. I WAS TOLD BY DOMETIC THAT THE PART NUMBER CHANGE WAS BECAUSE OF THE CHANGE IN THE MOTOR SUPPLIER. THE CURRENT MOTOR PART NUMBER IS 3310423.209B.