NHTSA Complaint #10897281 — 2017 CHRYSLER PACIFICA

MY CONCERN IS WITH CHRYSLER'S FCW SYSTEM. THE SYSTEM DOES NOT WORK AS DESCRIBED IN THEIR OWNER'S MANUAL BOTH IN CITY AND HIGHWAY DRIVING. SPECIFICALLY IT DOES NOT DETECT, NO MATTER THE SELECTABLE SETTINGS, THAT MY VEHICLE IS APPROACHING A CAR AHEAD DANGEROUSLY. THE SYSTEM IS SUPPOSED TO WARN WITH SOUND, DISPLAY, AND BRAKE NUDGE. ACCORDING TO CHRYSLER, THE SYSTEM WILL ONLY WORK AS DESCRIBED IF I AM APPROACHING THE VEHICLE HEAD UNSAFELY WITH MY FOOT STILL PRESSING THE GAS. HOWEVER, EVEN WITH MY FOOT STILL PRESSING THE GAS PEDDLE, THE SYSTEM WILL NOT RESPOND WITH ANY OF THE WARNINGS. I HAVE REPORTED MY CONCERN TO THE DEALER AND CHRYSLER CUSTOMER SERVICE. CHRYSLER CUSTOMER SERVICE AND THE DEALER SAID THAT THEY CANNOT DO ANYTHING ABOUT MY COMPLAINT SINCE THERE ARE NO TROUBLE SERVICE CODES LOGGED IN THE VEHICLE. THE ACC SYSTEM WORKS AS DESCRIBED IN THE OWNER'S MANUAL. THE FCW SYSTEM USES MANY OF THE ACC SYSTEM WITHOUT THE AUTO BRAKING FEATURE. THE FCW SYSTEM SHOULD WORK, BUT IT DOESN'T. THE SYSTEM IN MY VEHICLE IS USELESS SINCE IT DOES NOT DO WHAT IT IS INTENDED TO DO WHICH IS TO MITIGATE A COLLISION BY ALERTING AN INATTENTIVE DRIVER.