NHTSA Complaint #10897249 — 2003 TOYOTA SEQUOIA

TO WHOM IT MAY CONCERN, WE ARE THE ORIGINAL OWNERS OF A 2003 TOYOTA SEQUOIA. THE VEHICLE HAS DEVELOPED CONSIDERABLE FRAME RUST DAMAGE OVER THE YEARS RUSTING THROUGH AND CREATING A DANGEROUS SITUATION AND HAS BEEN DEEMED UNSAFE TO DRIVE BY THE TOYOTA DEALER AND OTHER MECHANICS WHO HAVE WORKED ON THE VEHICLE. RECENTLY, I TOOK IT TO PENN TOYOTA, 2400 NORTHERN BLVD, GREENVALE, NY 11548 FOR AN OIL CHANGE AND THE SERVICE MANAGER THERE REFUSED TO PUT THE VEHICLE ON A REGULAR LIFT BECAUSE OF FEAR OF THE FRAME COLLAPSING (SEE ATTACHED SERVICE RECEIPT). THIS IS A FAMILY VEHICLE USED WITH OUR 3 KIDS AND WE ARE EXTREMELY CONCERNED FOR THE SAFETY OF OUR FAMILY WHEN DRIVING IT. THE CORROSION IS SO BAD THAT AREAS OF THE FRAME HAVE CRUMBLED OFF AND THERE ARE SIGNIFICAN HOLES AND CRACKS ALONG THE DRIVER SIDE OF THE FRAME INCLUDING FRAME BRACKETS AND SUPPORT SECTIONS. WE HAVE REACHED OUT TO TOYOTA AND THEY TELL US THERE WAS NO RECALL FOR THIS SPECIFIC VEHICLE. HOWEVER, THERE HAVE BEEN OTHER FRAME RECALLS FOR SIMILAR MODELS (SEE ATTACHED COPY OF WARRANTY ENHANCEMENT LETTER CSD LIMITED SERVICE CAMPAIGN (LSC) CSD CERTAIN 2001 THROUGH 2004 MODEL YEAR SEQUOIA VEHICLES FRAME INSPECTION). WE NEED TO RESOLVE THIS ISSUE AS SOON AS POSSIBLE AND ARE LOOKING TO TOYOTA FOR SOME ASSISTANCE WITH THIS MOST IMPORTANT MATTER. WE HAVE BEEN LOYAL TOYOTA CUSTOMERS AND HAVE ENJOYED OUR SEQUOIA EXPERIENCE OVER THE YEARS AND LOOK FORWARD TO STAYING LOYAL CUSTOMERS AND ABLE TO DRIVE OUR CAR FOR MANY MORE YEARS TO COME PROVIDED THIS ISSUE IS RESOLVED TO OUR SATISFACTION. PLEASE SEE ATTACHED PHOTOS OF THE RUSTED FRAME SHOWING THE DAMAGE. YOUR ASSISTANCE IN THIS MATTER IS GREATLY APPRECIATED. WARM REGARDS