NHTSA Complaint #10896707 — 2008 HONDA ODYSSEY

THE NAVIGATION SYSTEM HAS BEEN EXPERIENCING A FAILURE TO READ THE DVD WHICH ALSO IS CAUSING THE BACKUP CAMERA SYSTEM TO FAIL WHILE DRIVING. THE ONLY FIX TO THE PROBLEM IS TO RESTART THE VEHICLE. THE DVD FOR THE NAVIGATION SYSTEM IN VERSION 4.92 AND WAS PLACED IN THE VEHICLE LESS THAN 5 YEARS AGO DUE TO PROBLEMS WITH THE NAVIGATION SYSTEM AT THAT TIME WHILE UNDER WARRANTY. I CONTACTED HONDA TODAY AND WAS INFORMED BY ONE REPRESENTATIVE THAT THEY WERE AWARE THAT DVDS ARE WEARING UNUSUALLY FAST, BUT THERE WAS NOTHING THEY COULD DO EXCEPT ADVISE CONTACTING THE SELLER OF THE DVD TO BUY A NEW ONE FOR $149. I HAD SPOKEN TO SOMEONE YESTERDAY WHO ADVISED ME TO CONTACT THE DEALER WHO HAD TO REPLACE COMPONENTS OF THE NAVIGATION IN 2011 WHILE UNDER WARRANTY. I DID THAT AND THE DEALER IS UNABLE TO DO ANYTHING MORE. I CONTACTED THE SELLER OF THE DVD AND THEY WERE UNABLE TO PROVIDE A REPLACEMENT FOR THE FAILED DVD. I CONTACTED HONDA A SECOND TIME TODAY UNDER THE RECALL DEPARTMENT AND THEY ADVISED ME THAT THERE WERE NO REPORTS OF THESE PROBLEMS AVAILABLE TO THEM AND THAT THIS IS NOT A COVERED ITEM BY RECALL OR WARRANTY. THE CASE # IS 04926816. SINCE THEY ADVISED ME THEY WERE UNAWARE OF THIS PROBLEM THE SECOND TIME WITH THE RECALL CONTACT I ADVISED THEM I WOULD MAKE THE NHTSA AWARE. ESSENTIALLY THE NAVIGATION SYSTEM AND BACKUP CAMERA SYSTEM ALL SHUTDOWN DUE TO UNUSUAL WEAR ON THE DVD UNDER THE DRIVERS SEAT IN THE DVD READER AND WHEN A GLITCH IN READING THE DVD IS ENCOUNTERED THE ENTIRE SYSTEM SHUTS DOWN INCLUDING BACKUP CAMERAS. I ESPECIALLY FIND THIS UNUSUAL AS THIS DVD WOULD VIRTUALLY NEVER BE REMOVED SO ALL OF THE WEAR AND TEAR IS FROM INSIDE THE DVD READER LEADING TO THIS FAILURE. THIS FAILURE CAN HAPPEN ON STARTUP, OR WHILE DRIVING. THIS LAST OCCURRED 2 DAYS AGO, BUT HAS OCCURRED NOW OVER A 6 MONTH-1YR PERIOD OF TIME INTERMITTENTLY.