NHTSA Complaint #10896670 — 2013 KIA SOUL

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number 10896670
Vehicle 2013 KIA SOUL
Component WHEELS
Date of Incident
Date Filed
Mileage 44,239 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

I HAVE OWNED 2 KIA SOULS (A 2011 AND NOW A 2013 EACH BOUGHT NEW) AND HAVE BEEN VERY HAPPY UNTIL RECENTLY, JUNE THIS YEAR 2016, WHEN CHECKING THE LOW AIR PRESSURE IN REAR TIRES. THE TIRE STORE INFORMED ME THAT BOTH TIRES WERE "EXTREMELY OLD," "UNSAFE" "2007 TIRES!" BECAUSE OF THE POSSIBLE DANGER TO ME OR OTHERS, WHILE CONTINUING TO DRIVE ON THESE TIRES WHICH WERE SOLD TO ME ON MY 2013 BY THE DEALERSHIP, I WAS ADVISED TO REPLACE BOTH WITH NEW TIRES BY THE TIRE STORE, WHICH I DID IMMEDIATELY. GIVEN MY REGULAR TUNE UPS AT THE DEALER WHERE THEY NOTED THEY "ROTATED TIRES" EACH TIME, I WAS NEVER INFORMED OF THE AGE OF THE TIRES. I AM FORTUNATE THAT NO ACCIDENTS OCCURRED. I AM CONCERNED ABOUT POSSIBLE UNADVISABLE AND POSSIBLE FRAUDULENT PRACTICES ON THE PART OF ED VOYLES KIA ON COBB PKWY IN SMYRNA GA. I HAVE WRITTEN TO THE CORPORATE HEADQUARTERS TO INVESTIGATE AND COME TO SOME RESOLUTION. I APPRECIATE THE PRODUCT, HOPE TO HEAR THIS MATTER IS RESOLVED TO MY SATISFACTION SO THAT I CAN CONTINUE TO DRIVE AND RECOMMEND KIA WITH GREAT CONFIDENCE IN THE FUTURE. (THE LOW AIR PRESSURE WAS NOTED WHILE DRIVING THE CAR TO WORK ON A REGULAR BASIS, 45 MILES EACH WAY IN HEAVY HIGHWAY TRAFFIC)

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