NHTSA Complaint #10896598 — 2010 BUICK LACROSSE

TIMING CHAIN FAILURE @ 78263 MILES. VEHICLE DISPLAYED ENGINE TROUBLE LIGHT AND WAS STILL DRIVABLE. WAS TOLD IT WOULD HAVE STOPPED WITHOUT REPAIRS. CONTACTED LOCAL DEALER AND BUICK CUSTOMER SERVICE AND BOTH ENTITIES DENIED ASSISTANCE WITH TIMING CHAIN REPLACEMENT DUE TO VEHICLE OUT OF WARRANTY. I REFERENCED TSB 11340A WHERE GM EXTENDED WARRANTY COVERAGE TO OTHER MODELS WITH TIMING CHAIN ISSUES, BUT NOT THE 2010 LACROSSE, IN MY COMMUNICATIONS WITH THEM. I APPEALED TO GM PRESIDENT AND THE STATE CONSUMER AFFAIRS DIVISION WHERE I LIVE. GM HAS CLOSED THE FILE ON MY CASE THOUGH I ASKED FOR CONFIRMATION THAT THE SUPPLIER OF THE ENGINE IN THE 2010 LACROSSE WAS NOT THE SAME AS IN THE ENGINES OF THE VEHICLES REFERENCED IN THE TSN 11340A.