NHTSA Complaint #10896370 — 2008 BMW M3

VEHICLE MILEAGE: 41,706 AFTER RECEIVING AN OIL CHANGE, I PICKED MY CAR UP AT MY LOCAL INDEPENDENT MECHANIC SHOP. WHEN TURNING THE CAR ON I NOTICED A MISFIRE WITH THE ENGINE. I TURNED THE CAR OFF AND ASKED THE SHOP TO TAKE A LOOK. THEY IDENTIFIED A MISFIRE IN CYLINDER #2. AFTER 30 SECONDS OF THE CAR BEING TURNED OFF, SMOKE STARTED POURING OUT OF CYLINDER #2. AFTER 90 SECONDS OF AGGRESSIVELY SMOKING, THE FIRE PUT ITSELF OUT. IIT WAS FOUND THAT THE COIL PACK FOR CYLINDER #2 CAUGHT FIRE AND FRIED AN UPSTREAM DME CONTROL UNIT AS WELL. REPAIRS WERE STARTED THE NEXT DAY TO REPLACE ALL 8 COIL PACKS AND THE DME CONTROL UNIT. FORTUNATELY I WAS NOT DRIVING AND MY FAMILY WAS NOT IN THE CAR. I IMMEDIATELY CONTACTED BMW THROUGH THEIR ONLINE SYSTEM. AFTER 3 DAYS I CALLED THEIR HELP NUMBER. I THEN WAITED 2 DAYS FOR CONTACT FROM THEM. FINALLY I RECEIVED A PHONE CALL BACK, BY THIS TIME THE CAR WAS REPAIRED BY MY MECHANIC. BMW DENIED MY REQUEST FOR REIMBURSEMENT, STATING THE CAR WAS NOT AT A BMW DEALERSHIP WHEN IT CAUGHT FIRE. AFTER ESCALATING THE CONCERN WITHIN BMW TO THEIR INVESTIGATION TEAM, I WAS REQUESTED TO SUBMIT PHOTOS OF THE BURNT COIL PACK, AND REPAIR RECEIPTS. AFTER 5 WEEKS OF WAITING, THEY CONTACTED ME AND DENIED MY CLAIM AGAIN. WHEN I ASKED FOR THE INVESTIGATION REPORT, THEY STATED THAT NO INVESTIGATION WAS CONDUCTED AND THAT NO REPORT WOULD BE PROVIDED. I HAVE SINCE FOUND ANOTHER M3 OWNER WITH THE SAME FAILURE ON THE SAME MODEL VEHICLE WITH THE SAME MILEAGE. THE COIL PACK WAS ORIGINAL TO THE CAR, AND HAS NOT BEEN TOUCHED SINCE IT WAS BUILT BY BMW. THIS PART IS NOT LISTED FOR REPLACEMENT IN BMW'S MAINTENANCE SCHEDULE. I NO LONGER FEEL SAFE WITH MY FAMILY IN THE CAR. BMW REFUSES TO REIMBURSE ME FOR THE DAMAGES, NOR DO THEY CLAIM THAT THIS IS A BMW PART CONCERN. IF IT'S NOT A PART PROBLEM, THEN WHAT CAUSED IT TO CATCH FIRE?