NHTSA Complaint #10896163 — 2015 JAYCO FIFTH WHEEL EAGLE PREMIER

WE RECEIVED OUR 5TH WHEEL FROM THE DEALER AFTER DOING SOME WARRANTY REPAIRS ON IT. GOT AROUND 100 MILES AWAY AND ONE OF THE TIRES DEVELOPED A PROTRUSION ON THE INSIDE OF THE TIRE. STOPPED AND CALLED FOR A REPAIRS. ON OUR WAY TO THE NORTHWEST OF THE UNITED STATES, FROM MEMPHIS, TN, ONCE A WEEK FOR FOUR WEEKS WE EXPERIENCED A TIRE FAILURE. SECOND ONE IN DENVER, COLORADO, THE NEXT WAS IN SPOKANE, WASH. FINALLY THE LAST ONE SACRAMENTO, CAL. NUMBER THREE TIRE DID DAMAGED TO THE SIDE OF OUR 5TH WHEEL WHEN IT EXPLODED AND DRAGGED THE RIM ON THE PAVEMENT, DAMAGING THE RIM. GOT BACK HOME AND SENT NUMBER 3 AND 4 TIRE BACK TO TOWMAX FOR ANALYSIS AS REQUESTED BY THEM. GOT BACK THE REPLY AND THEY SAID THEY WOULD ONLY PAY FOR THE TIRES REPLACEMENT ($250.00). WHAT A COMPLETE JOKE. HAVE HAD OVER $1000.00 DAMAGE FROM THE NUMBER 3 TIRE. GUESS I WILL BE CALLING THEM TOMORROW AND SEE WHAT THEY ARE GOING TO DO ABOUT THE OTHER DAMAGED TO THE UNIT. WITH ALL THE ISSUES WITH THESE TIRES THE COMPANY SHOULD BE RESPONSIBLE FOR ALL/ANY DAMAGE BEYOND FROM JUST GETTING A REIMBURSEMENT FOR THE TIRES. THIS 5TH WHEEL WAS STILL ALMOST NEW AND HAD VERY LOW MILEAGE ON THE TIRES. ALL INSTANCES EXCEPT FOR ONE WAS ON THE INTERSTATE AND LEFT US AND FELLOW TRAVELERS IN A DANGEROUS POSITON UNTIL THE REPLACEMENT COULD BE MADE. AS A MASTER ASE TRUCK/AUTO TECHNICIAN FOR 40 YEARS I AM WELL AWARE OF TIRE CONDITIONS AND MAINTENANCE. THIS IS THE BAD NEWS FROM TOWMAX "WE ARE WILLING TO PROVIDE THIS CUSTOMER GOODWILL ONLY ON THE CONDITION THAT YOU SIGN A GENERAL RELEASE OF DYNAMIC TIRE CORPORATION (DTC) FROM ALL OTHER LIABILITY RELATING TO THE INCIDENT AS WELL AS AGAINST ANY FUTURE CLAIMS RELATED TO THIS MANNER" THIS WAS A LETTER THAT I RECEIVED FROM THEM DATED AUG. 2, 2016. THIS RESPONSE FROM THEM IS LIKE A KICK IN THE BUTT. WE WILL SEE WHAT THEY WILL PROVIDE WITH THE NEXT CONVERSATION.