NHTSA Complaint #10895779 — 2013 KIA RIO

ON2 OCCASIONS I REQUESTED MY SERVICE DEPARTMENT LOOK AT THE RADIO WHEN THE CAR WAS TAKEN IN FOR THE SECOND CHECK. BOTH TIMES THE SERVICE DEPARTMENT STATED HE HAD FORGOTTEN BUT SURE IT WAS NOTHING TO WORRY ABOUT NEWER CARS ARE SENSITIVE A PUMP IN THE ROAD CAN MAKE THE RADIO JUMP SECOND TIME THE TIRE PRESSURE AS WELL AS THE RADIO JUMPING I WAS TOLD THE SAME NOTHING TO WORRY ABOUT THEY WILL BE SURE TO CHECK IT ON THE NEXT VISIT. APRIL 2015 I HIT A POT HOLE THE CLUTCH HIT THE FLOOR. I IMMEDIATELY PULL INTO A GAS STATION TO ADD FLUID TO THE CHAMBER. THE CHAMBER WAS FULL. I PUMPED THE CLUTCH IT CAME TO THE TOP LIKE IT IS SUPPOSE TO I DROVE HOME CAUTIOUSLY. THE NEXT DAY WENT TO LEAVE CLUTCH ON THE FLOOR. I HAD THE CAR TOWED IN. I THEN CALLED MY INSURANCE COMPANY&MADE A CLAIM. THEN I CALLED THE SERVICE DEPARTMENT. I WAS TOLD IT WOULD BE DAYS BEFORE MY CAR WOULD BE LOOKED AT. THE WEEKEND CAME& WENT BY TUESDAY THEY HAD GOOD NEWS & BAD! ONE WAS COVERED THE OTHER NOT! HOW MUCH? $1,200 . THEY EXPLAIN I NEEDED A CLUTCH & A SLAVE CYLINDER. I AGUED I HAVE DRIVEN STICK ALL MY LIFE AND AT 14000 NO WAY. THEY ARGUED WITH ME FOR A FEW MINUTES. I THEN TOLD THEM I'D SEND IN MY OWN SPECIALIST BECAUSE THERE WAS NO WAY. LOOK AT IT AGAIN CALL ME WHEN YOU HAVE THE REAL ISSUE. ONE DAY LATER THEY CALL COME GET YOUR CAR! WHAT YESTERDAY IT NEEDS $1,200 IN DAMAGES NOW IT IS A MIRACLE IT NEEDS NOTHING? THEY REPLIED COME PICK UP YOUR CAR. I NEED TO CALL MY INSURANCE. THEY REPLIED YOU REPORTED IT TO YOUR INSURANCE? I HIT A POTHOLE. MY INSURANCE WENT OUT & FOUND NO ISSUE DUE TO THE PIT HOLE BUT LATER I FOUND OUT THEY DID SEE OR FOUND OUT IT HAD MECHANICAL ISSUE. I A HAD PICKED UP MY CAR. 3 WEEKS LATER DRIVING 75 MILES PER HOUR IN MODERATE RAIN FAST LANE. THE SMELL OF WIRES BURNING, CLUTCH ON FLOOR, NO GEARS, STEERING LIKE NO POER STEERING HARD,TIGHT 7 LIIGHT'S.IN SORT THEY LEINED MY CAR.