NHTSA Complaint #10895510 — 2005 CHRYSLER PACIFICA

WE HAD BEEN ON A ROAD TRIP AND WERE DRIVING HOME. WE WERE MAKING A STOP TO GET GAS AND SAW SMOKE COMING OUT FROM THE ENGINE AREA. WE SMELT SOMETHING BURNING AND FOUND THAT THE FIREWALL INSULATION HAD FALLEN DOWN ON THE CATALYTIC CONVERTER AND BEGAN TO BURN. WE WERE ABLE TO GET THE INSULATION PULL OUT AND AWAY FROM THE CONVERTER BEFORE IT CAUSED MAJOR DAMAGE TO THE VEHICLE. IF WE HAD NOT STOPPED THERE WOULD HAVE BEEN A FIRE AND DESTROYED THE VEHICLE. WE CONTACTED THE CHRYSLER DEALERSHIP AND THEY SAID THERE WAS NO RECALL AND THE PART WAS OBSOLETE AND THEY COULD NOT DO ANYTHING FOR US AND ALSO STATED THAT THE CAR WAS FINE AND COULD STILL BE DRIVEN. THE INSULATION IS THERE FOR A REASON AND THIS WAS AN UNACCEPTABLE RESPONSE FROM CHRYSLER. WE HAVE STILL BEEN TRYING TO GET RESOLUTION FROM CHRYSLER AND ALSO CALLED THEIR CARE CENTER AND WAS GIVEN THE SAME RESPONSE THAT THERE WAS NOTHING THEY COULD DO. AND PROVIDED A PHONE NUMBER FOR A DEALERSHIP THAT DEALS WITH MOPAR PARTS. AGAIN WAS TOLD THAT THE PART WAS OBSOLETE AND NOT AVAILABLE.