NHTSA Complaint #10895324 — 2014 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10895324
Vehicle 2014 FORD EXPLORER
Component STEERING
Date of Incident
Date Filed
Mileage 62,019 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

POLICE PATRO VEHICLE WITH LOUD NOISE WHEN TURNING LEFT, SUSTAINED COMPLETE POWER ASSIST FAILURE. VEHICLE WITH 62,019 MILES. AFTER FAILURE, DEALER DETERMINED THAT RACK AND PINION ASSEMBLY DEFECTIVE. REPAIR COSTS TOTALLING $1065.00 WITH DEALER ASSISTING WITH $400.00 DISCOUNT. CONTACTED FORD REGIONAL SALE REPRESENTATIVE WHO WILL ONLY STATE THAT FORD WILL HONOR THE WARRANTY. ***THIS IS A SAFETY HAZARD THAT WILL GET SOMEONE KILLED***

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