NHTSA Complaint #10895301 — 2007 JEEP GRAND CHEROKEE

I OWN A 07 GRAND CHEROKEE WITH A 5.7L V8 HEMI. I LOVED THAT TRUCK AND TOOK GREAT CARE OF IT. NEARLY 10 MONTHS AGO I HAD A VALVE SEAT DROP WITHOUT WARNING AT 92K MILES AND NOW I NEED A NEW ENGINE. THERE WERE NO WARNING SIGNS LEADING UP TO THE FAILURE AND I KEPT VERY GOOD CARE OF THE VEHICLE. AFTER DRIVING FOR 15 MINUTES I STOPPED AT A STORE TO GET MATERIALS, WHEN I RETURNED AND TRIED TO START THE VEHICLE, THE ENGINE WOULDN'T TURN OVER. IT HASN'T STARTED SINCE THAT DAY. IT WAS TOWED TO A CHRYSLER DEALERSHIP AND $150 LATER THEY LET ME KNOW WHAT THEY "THOUGHT" THE ISSUE WAS, BUT I WAS STILL INFORMED THE ONLY WAY TO CONFIRM I NEEDED A NEW ENGINE WAS TO CHARGE ME $1,500 TO TAKE THE ENGINE APART AND "DIAGNOSE" THE ISSUE, NOT FIX IT. THEY KNEW WHAT THE ISSUE WAS AND STILL TRIED TO CHARGE ME FOR IT. ON TOP OF THAT EVERY CHRYSLER REPRESENTATIVE AND MAINTENANCE PERSON I'VE TALKED TO ABOUT THIS ISSUE (4) HAVE BEEN COMPLETELY UNHELPFUL, TO THE POINT OF BEING RUDE. AFTER HAVING THE VEHICLE TOWED TO AN INDEPENDENT SERVICE CENTER, I WAS QUOTED NEARLY $8,000 FOR A NEW ENGINE AND THEY CAN'T EVEN GUARANTEE THE ISSUE WON'T OCCUR AGAIN SINCE THEY HAVE THE SAME PARTS. I SIMPLY CAN'T AFFORD THAT AMOUNT OF WORK, SO NOW I'M JUST MAKING PAYMENTS ON A DEAD TRUCK THAT'S OF NO USE TO ME. FCA IS A JOKE OF A COMPANY, AND THEY NEED TO MAKE THIS RIGHT.