NHTSA Complaint #10895008 — 2013 NISSAN ALTIMA

WE NOTICED THAT OUR CAR'S BLACK DASHBOARD WAS BECOMING STICKY AND SHINY DURING THE SUMMER. THIS HAS DEVELOPED INTO A SERIOUS SAFETY ISSUE BECAUSE IT AFFECTS MY VISIBILITY WHEN I'M DRIVING. THE MELTING DASHBOARD CREATES A STRONG GLARE OR REFLECTION ON THE WINDSHIELD WHICH IMPEDES MY ABILITY TO SEE THE ROAD AND MY SURROUNDS. I NOTIFIED MY LOCAL DEALERSHIP AND THEY REFUSED TO HELP ME WITH THIS PROBLEM. I CALLED NISSAN CONSUMER AFFAIRS WHICH ALSO DENIED MY REQUEST TO SOLVE THIS ISSUE. IT APPEARS THAT THE DASHBOARD MATERIAL THAT IS USED WAS NOT PROPERLY TESTED FOR HIGHER TEMPERATURES OR THAT THIS IS SIMPLY A DEFECTIVE PART. THE RESIDUE ON THE SURFACE OF THE DASHBOARD COULD ALSO BE A HEALTH HAZARD AS THE DASHBOARD IS CLEARLY DEGRADING AND MAY BE EMITTING FUMES WITHIN THE CABIN. I ALSO SUSPECT THAT LEFT UNTREATED, THIS MELTING DASHBOARD HAS THE POTENTIAL TO IMPACT THE DEPLOYMENT OF AIRBAGS WITHIN THE VEHICLE. I EXPECT THAT NISSAN ADDRESSES THESE CONCERNS AND OFFERS A SOLUTION TO THIS MANUFACTURING DEFECT BEFORE IT CAUSES AN ACCIDENT.