NHTSA Complaint #10894800 — 2009 TOYOTA TACOMA

I CONTACTED TOYOTA ON 8/10/16 TO REPORT A BROKEN LEAF SPRING (CURRENTLY ON A RECALL LIST). THE REP WAS FRIENDLY, BUT I WAS TOLD I HAD TO GO TO A DEALER TO HAVE IT REPLACED. THE TRANSFERRED ME TO THE DEALER AND THEN TO THE PARTS OFFICE WHO TOLD ME THAT IT WOULD TAKE 6 WEEKS TO GET THE PART. ONE OF THE PROBLEMS ASSOCIATED WITH THIS RECALL IS THAT THERE IS A CHANCE THAT THE BROKEN LEAF SPRING MOVES AND HITS THE GAS TANK AND CAUSES A FIRE. WHEN I ASKED IF I COULD TAKE IT TO A LEAF SPRING REPLACEMENT COMPANY, I WAS TOLD THAT I COULD, BUT TOYOTA MAY NOT REIMBURSE ME. THEN IN THE NEXT BREATH, THE REP TELLS ME HOW IMPORTANT TOYOTA PUTS SAFETY. REALLY? THEY WANT ME TO DRIVE AROUND FOR 6 WEEKS AND TAKE A CHANCE IN CAUSING A FIRE IN MY VEHICLE INSTEAD OF TAKING IT TO A KNOWLEDGEABLE REPAIR COMPANY.