NHTSA Complaint #10893798 — 2008 FORD FOCUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10893798
Vehicle	2008 FORD FOCUS
Component	STRUCTURE:BODY
Date of Incident	July 27, 2016
Date Filed	August 7, 2016
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THE OUTSIDE DOOR HANDLES HAVE BROKEN TWICE ON MY CAR, I CAN UNLOCK THE CAR BUT CANNOT OPEN THE CAR, CURRENTLY BOTH DOOR HANDLES ARE BROKEN ON THE CAR AND THE ONLY ACCESS INSIDE THE CAR IS THROUGH THE TRUNK, THE PART /LABOR TO FIX THE DOOR IS ABOUT $400 AND THE PART ONLY LASTS ABOUT A YEAR BEFORE IT BREAKS AGAIN. THE FIRST TIME THE DOOR HANDLE BROKE I HAD STEPPED OUT OF MY CAR WITH THE ENGINE RUNNING TO GET MY MAIL, WENT TO OPEN THE DOOR AND IT WOULD NOT OPEN! THERE WERE TWO EMT'S ACROSS THE STREET AND THEY CALLED THE DEPUTY SHERIFF TO HELP ME GET ACCESS TO THE CAR. THEY SAID IT WAS LUCKY THAT I HAD NOT HAD AN INFANT OR SMALL CHILD IN THE CAR. THIS IS TRULY A SAFETY ISSUE. I HAVE TO KEEP MY WINDOW ROLLED DOWN OR CRAWL THROUGH THE TRUNK UNTIL I CAN GET IT FIXED.

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