NHTSA Complaint #10893687 — 2010 ACURA RL AIR BAGS

Complaint Details

ODI Number	10893687
Vehicle	2010 ACURA RL
Component	AIR BAGS
Date of Incident	July 1, 2016
Date Filed	August 6, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TAKATA RECALL: I WAS JUST NOTIFIED ON WEDNESDAY AUGUST 3, 2016 BY TELEPHONE BY ACURA EXECUTIVE CUSTOMER RELATIONS THAT MY PASSENGER AIRBAG REPLACEMENT HAS BEEN ORDERED. THIS WOMAN NOTIFIED ME ADDITIONALLY THAT I SHOULD NOT HAVE ANYONE SIT IN THE FRONT PASSENGER SEAT. I PURCHASED THIS CAR AS A FAMILY CAR, A FAMILY SEDAN. I MUST HAVE AVAILABILITY OF MY FRONT PASSENGER SEAT; IT CANNOT GO EMPTY. I STATED THIS TO ACURA AND REQUESTED THEY TAKE SPECIFIC ACTION BECAUSE THEY NEED TO GET ME A RENTAL VEHICLE IF NO ONE CAN SIT ON MY FRONT PASSENGER SEAT WITHOUT RISKING THEIR LIFE BECAUSE OF PROFIT DRIVEN MOTIVES BY TAKATA AND ACURA. THIS IS MY SECOND 2010 ACURA RL; THE FIRST ONE WAS TOTALED IN AN FRONT-TO-REAR-END COLLISION WHERE MY AIRBAG DEPLOYED. FORTUNATELY, THIS DEPLOYMENT DID NOT RESULT IN THE RELEASE OF METAL SHARDS. FURTHERMORE, I DROVE MY CURRENT RL AT RISK OF LOSING MY LIFE BECAUSE OF METAL SHARDS IN THE AIRBAG FOR THE DURATION UNTIL REPLACEMENT UNDER RECALL. I HAVE ALREADY TAKEN ENOUGH RISK OF LOSING MY LIFE AND/OR HEALTH AND THIS CANNOT CONTINUE. I DEMAND ACURA TAKE IMMEDIATE (I MEAN IMMEDIATE) STEPS TO GET ME A COMPARABLE RENTAL CAR. IF THEY DON'T RESPOND WITH AN IMMEDIATE SOLUTION, I WILL RENT A CAR MYSELF AND WILL SUBMIT THE BILL TO ACURA FOR CHARGES INCURRED. SINCE THAT TELEPHONE CALL, I WENT THROUGH MY UNOPENED MAIL AND DISCOVERED THE RECALL NOTICE; THE LETTER IS DATED "JULY 2016". IT IS INTERESTING THIS COMPANY IS NOT CAPABLE OF INSTALLING AN ACTUAL DATE ON THE LETTERHEAD AND IS ALLOWED TO SIMPLY STATE AN ENTIRE MONTH. IN THAT LETTER, COMPLAINT PROCEDURES ARE EXPLAINED TO INCLUDE THAT I MAY FILE A COMPLAINT AFTER 60 DAYS. I SPOKE WITH MY OAKLAND ACURA DEALER WHO HAS MY RECALL PART ON ORDER AND HE SAID IT WOULD BE 3-4 WEEKS AT LEAST AND LIKELY MORE UNTIL A REPLACEMENT AIRBAG IS AVAILABLE FOR INSTALLATION. AN IMMEDIATE SOLUTION IS REQUIRED.

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