NHTSA Complaint #10893572 — 2012 VOLVO S60

THE CAR IS USING OIL LIKE CRAZY. GOING THRU 3-4 QUARTS EVERY 2000 MILES. STARTED AT 40541 WHEN SERVICED, THEY NOTED IT WAS A QUART LOW. I AM NOW AT 79000. & THE PROBLEM HAS JUST GOTTEN WORSE. I SPOKE TO DEALER ABOUT THIS & THEY ACTED AS IF THEY HAD NO IDEA WHAT IT COULD BE OR WHY. THEY AGREED TO DO OIL CONSUMPTION TEST (THEY SAID WAS THE NEXT STEP IN PROTOCOL) WHEN I TOLD THEM THAT I HAD READ THAT THIS WAS A MAJOR PROBLEM & I HAD COPY OF THE SERVICE BULLETIN THAT HAD BEEN ISSUED. THEY EVEN TOLD ME MINE WAS NOT INCLUDED, THAT THE T6 MODELS WERE THE ONES WITH THE ISSUE. THAT IS NOT TRUE. TOOK IT BACK AGAIN AFTER 2000 MILES & I WAS BARELY SHOWING ANY OIL ON THE DIPSTICK BUT THEY TOLD ME TO BRING IT IN & NOT TO ADD OIL. I DIDN'T WANT TO DRIVE IT THIS LOW. I GET IT OVER TO THE DEALER WHICH IS 40 MIN AWAY. THEY CHECKED IT & GAVE ME A LOANER BUT MADE ME PAY $150. I ASKED WHAT THIS WAS OF SINCE THEY SAID THE LOANER WOULD BE PROVIDED FOR FREE & THEY SAID IT WAS "TAX". IT HAS BEEN 7 DAYS & I HAVEN'T HEARD ANYTHING. THEY HAVEN'T TOUCHED MY CAR. THEY CALLED AFTER 5 DAYS & SAID THAT THEY WERE WAITING TO HEAR FROM THEIR REP. I DON'T KNOW IF I SHOULD CALL VOLVO NORTH AMERICA MYSELF, OR GIVE THE DEALER MORE TIME. I DON'T HAVE MUCH FAITH IN THEM AT THIS POINT. I FEEL THEY ACT SECRETIVE & WON'T BE HONEST ABOUT PROBLEMS. I HOPE THEY PROVE ME WRONG & RESTORE MY FAITH IN VOLVO. I WAS SO EXCITED TO BUY A VOLVO & WAS LOOKING FORWARD TO HAVING THIS CAR FOR A LONG TIME. I WAS EVEN CONSIDERING GETTING A VOLVO SUV. THIS IS A PROBLEM THAT MANY ARE HAVING. IT SEEMS TO BE THE PISTON & RINGS. SOME HAVE HAD TO HAVE NEW ENGINES BC THE PISTON & RINGS DIDN'T HELP.