NHTSA Complaint #10893361 — 2013 FORD FUSION

A WEEK AGO MY SON TRIED TO CLOSE THE BACK DOOR BEHIND THE DRIVER SIDE AND IT WOULD NOT SHUT. THERE WAS A POLICE OFFICER THERE WHO TRIED TO HELP, THEY GOT DUCT TAPE AND CLOSED IT AND WE TOOK IT TO OUR REPAIR SHOP. THEY HAD TO REPAIR THE LATCH AND ANOTHER PART AND MENTIONED THE RECALL. WE PAID THEM $330 TO REPAIR, WE THEN CALLED FORD AND FOUND OUR VIN # WAS NOT IN THE RECALL. WE SPENT 4 HOURS ON THE PHONE WITH EVERYONE FROM THE DEALER TO FORD THEMSELVES. SAID THEY COULD NOT HELP US UNTIL IT WAS PART OF A RECALL WITHOUT CHARGING US. THIS IS A CARE MY TWIN SONS ARE TAKING TO COLLEGE WITH THEM IN TWO WEEKS. WE KNOW THIS IS A DEFECT AND THE REPAIR SHOP ALSO MENTIONED IT. FYI MY FORD WAS IN THE DEALERS SHOP TWO WEEKS BEFORE AND THEY REPAIRED TWO OTHER RECALLS BUT WHEN WE CALLED THEM BACK SAID OURS WAS NOT INCLUDED.