NHTSA Complaint #10893016 — 2005 FORD ESCAPE

I BOUGHT MY 2005 FORD ESCAPE FROM A LOCAL DEALERSHIP 15 MONTHS, AND 6000 MILES AGO. I NOTICED THAT IT JUST ALWAYS FELT "RICKETY", AND HAD IT IN TO BE LOOKED AT THREE TIMES DURING THE FIRST FOUR MONTHS, AND NEW TIRES, AN "EXCITER RING" AND SWAY BARS DIDN'T SEEM TO REALLY DO MUCH. OVER THE COURSE OF THE LLAST MONTH, I NOTICED A LOUD "KNOCKING SOUND" COMING FROM THE BACK PASSENGER SIDE. I THOUGHT MAYBE THE GATE WASN'T SHUT ALL THE WAY. THAT WASN'T IT. I STARTED DRIVING WITH THE SEATS DOWN IN THE BACK, TRYING TO WATCH AND LISTEN TO WHERE IT WAS COMING FROM. I LOOKED UP UNDER THE WHEEL WELL, AND WAS SHOCKED AT THE CORROSION, AND TOOK IT TO THE LOCAL MUFFLER MAN. I WAS TOLD THAT THIS "EXCESSIVE RUST AND CORROSION IN THE REAR PASSENGER WHEEL WELL IS A DEFECT IN THE VEHICLE", AND THAT I NEEDED TO TAKE IT BACK TO THE DEALERSHIP. I DID. I WAS SENT TO A BODY SHOP AND TOLD TO "RAISE HELL WITH FORD", BECAUSE THIS IS A KNOWN DEFECT. I GOT A QUOTE OF $8000 TO FIX IT. I STILL OWE $6000... I OPENED A CASE WITH FORD MOTORS, AND WAS TOLD THAT THEY WERE "GIVING THE DEALERSHIP THE GREEN LIGHT TO MAKE IT RIGHT", AND THAT THE DEALERSHIP WAS OBLIGATED TO TAKE PHOTOS. NO PHOTOS WERE TAKEN, AND THE SERVICE MANAGER TOLD ME HE RESPONDED TO MY CASE, AND THAT THERE WAS NOTHING ELSE THAT WAS GOING TO BE DONE. AND THAT "EVEN IF ONE OF THE BODY SHOPS IN TOWN WOULD WORK ON IT, IT WOULDN'T BE UNTIL AT THE EARLIEST NOVEMBER". HE THEN SMIRKED AT ME, AND SAID "SO WHAT ARE YOU GOING TO DO"? WELL. HERE WE ARE. THIS WAS JULY 25, 2016. I WAS TOLD THAT THE VEHICLE IS UNDRIVEABLE, AND THAT IF I WERE IN AN ACCIDENT, THAT MY INSURANCE WOULDN'T COVER IT BECAUSE OF THE SHOCK TOWER COMING UP THROUGH THE INSIDE OF THE CAR ( THAT STARTED JULY 22, THE DAY I STOPPED DRIVING IT, EXCEPT TO DRIVE IT TO THE DEALERSHIP) THAT I NOW KNEW ABOUT BUT CANNOT FIX.