NHTSA Complaint #10892993 — 2013 BMW 328I

SEATS issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	10892993
Vehicle	2013 BMW 328I
Component	SEATS
Date of Incident	July 3, 2016
Date Filed	August 3, 2016
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

MY 2013 BMW 3 SERIES SEAT HEATER BURNED MY BACK. THE SEAT HEATER WOULD COME ON AUTOMATIC WHILE I WERE DRIVING CAUSING A BURN ON MY BACK . HAPPEN IN THE MONTH OF JULY WHICH SEAT HEATER SHOULDN'T BE ON. INFORMATION WERE GIVEN TO LOCAL DEALERSHIP AND ALSO TO BMW OF NORTH AMERICA. I STATED THAT I HAVE PICTURES OF MY BURNED BACK. THE DEALERSHIP STATED THEY FOUND NO FAULT IN THE SEATS. WHICH I KNOW IS INCORRECT BECAUSE OF MY INJURIES. I KNOW THERE'S A MALFUNCTION IN THE SEAT HEATER OR A PIECE OF EQUIPMENT FAIL TO FUNCTION NORMALLY. I PAID FOR A DIAGNOSTIC TEST FOR THIS PROBLEM.

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