NHTSA Complaint #10892915 — 2003 TOYOTA SEQUOIA

I RECEIVED A RECALL NOTICE FROM TOYOTA FOR MY '03 SEQUOIA LIMITED AND TOOK IT TO KOLOSSO TOYOTA (APPLETON, WI) FOR FRAME INSPECTION AND APPLICATION OF A MATERIAL THAT PREVENTS CORROSION, DUE TO A RECALL, IN 2014. I CALLED KOLOSSO TO SCHEDULE MY TRUCK TO BE SEEN WELL BEFORE THE DUE DATE OF 7-31-14, IN JUNE 2014. KOLOSSO SAID IT HAD TO ORDER THE SPECIAL "KIT" TO APPLY MATERIAL TO MY FRAME AND SCHEDULED MY INSPECTION AND APPLICATION FOR EARLY AUGUST 2014, AFTER 7-31-14 (DUE DATE). THEY SAID THE KIT WOULDN'T ARRIVE UNTIL AUGUST AND THERE WAS NOTHING ANYONE COULD DO. EVERYTHING WOULD BE FINE BECAUSE THE KIT WOULDN'T EVEN BE AVAILABLE UNTIL AUGUST 2014. I RECEIVED A FRANTIC CALL FROM KOLOSSO ON 7-13-14 WHILE I WAS WORKING LITERALLY 2 HOURS AWAY IN MILWAUKEE, WI THAT MY TRUCK HAD TO BE INSPECTED IN APPLETON THAT DAY IN ORDER FOR THE RECALL TO BE VALID. KOLOSSO SAID IT WAS THEIR FAULT FOR SCHEDULING ME IN AUGUST 2014 BUT TOYOTA SUDDENLY DEEMED 7-31-14 THE ABSOLUTE DEADLINE FOR THE RECALL. SO I HAD TO LEAVE WORK UNEXPECTEDLY TO DRIVE 2 HOURS AWAY FOR INSPECTION. AN EXTREME INCONVENIENCE! THE DEALERSHIP DID NOT COMPENSATE ME IN ANY WAY FOR MY UPSET. THEY PLACED ALL BLAME SQUARELY ON TOYOTA. I SAID, AS A CUSTOMER, I HAD DONE EVERYTHING THE DEALERSHIP SAID AND I HAD DONE NOTHING WRONG. THIS ARGUMENT WAS BETWEEN KOLOSSO AND TOYOTA BUT I WAS PENALIZED. AS OF THIS DATE, 2 YEARS LATER, KOLOSSO HAS STILL NOT APPLIED THE SPECIAL COATING TO MY FRAME TO PREVENT CORROSION. I HAVE NEVER RECEIVED A CALL FROM THEM TO SCHEDULE THIS.I FEEL THIS IS ILLEGAL. I COMPLIED FULLY WITH THE RECALL BY THE DEADLINE. I HAVE RECEIVED NO INDEMNIFICATION IN ANY CAPACITY. AND SINCE THAT TIME, I'VE GOTTEN RECALL NOTICES FOR OTHER THINGS BUT IF KOLOSSO WON'T HELP ME, WHAT AM I SUPPOSED TO DO? THEY'RE A TOYOTA DEALERSHIP. I AM A COMPLETELY DISGUSTED TOYOTA VICTIM WITH A BODY FRAME THAT IS LIKELY CORRODED.