NHTSA Complaint #10892549 — 2012 FORD FIESTA

TL* THE CONTACT OWNS A 2012 FORD FIESTA. WHILE DRIVING 29 MPH, THE TRANSMISSION MALFUNCTION WARNING LIGHT ILLUMINATED. THE VEHICLE STALLED AND ABRUPTLY STOPPED. IN ADDITION, THE TRANSMISSION EXPERIENCED A POWER TRAIN FAILURE. THE CONTACT WAS UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR. THE CONTACT SUSTAINED WHIPLASH, A MILD HEART ATTACK, BLUNT ABDOMINAL TRAUMA, AND ABDOMINAL CONTUSION FROM BEING RESTRAINED BY THE SEAT BELT. THE CONTACT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS FLAT TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT THE TCM WAS UPDATED PREVIOUSLY UNDER A SERVICE BULLETIN; HOWEVER, THE UPDATE FAILED TO PREVENT THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.