NHTSA Complaint #10892201 — 2009 DODGE CALIBER

MY SON WAS DRIVING THIS CAR TO WORK NOTICED A SEVERE CHANGE TO THE STEERING. IT CAUSE HIM TO VEER INTO THE OTHER LANE AND LUCKILY THERE WAS NO OTHER ONCOMING TRAFFIC. HE WAS ABLE TO DRIVE IT ONTO WORK AND CALLED ME TO LET ME KNOW OF THE PROBLEM. AFTER DRIVING JUST 10 FEET IT WAS OBVIOUS THAT IT WAS UN-DRIVABLE AND UNSAFE. AFTER CALLING THE TOWING SERVICE THEY SUGGESTED THAT I CALL DODGE TO SEE IF THERE WAS A RECALL SINCE THEY HAD ALREADY TOWED OTHER DODGES OF SIMILAR YEARS WITH A RUSTED/ BROKEN SUB FRAMES. CALL LOCAL DEALER WITH THE VIN AND ASK TO IF THERE WAS ANY RECALLS FOR A BROKEN SUB FRAME. THEY STATED THAT THERE WAS NOT A RECALL AND DID NOT OFFER TO MAKE A REPAIR EVEN AT MY COST. I TOOK IT TO A LOCAL SERVICE CENTER WHO HAD SEEN THE SAME PROBLEM BEFORE ON OTHER DODGES AND WAS FAMILIAR WITH THE REPAIR. AFTER $600 FOR THE PART AND $600 FOR LABOR THE REPAIR WAS MADE ON A CAR WITH 89,000 MILES. WHILE THE CAR WAS GETTING REPAIRED I WAS ABLE TO TELL A CO-WORKER ABOUT THE RECALL FOR THE EXACT SAME ISSUE ON HER 2007 CALIBER WHICH I DISCOVERED WHILE RESEARCHING. SHE WAS ABLE TO GET HERS REPAIRED WITH NO CHARGE. CONTACTED DODGE AND SINCE THERE IS NO RECALL THEY ARE NOT WILLING TO PAY FOR THE REPAIR AT THIS POINT. THEY KNOW THAT THERE IS PROBLEM SO I GUESS THAT MEANS DODGE STANDS FOR DODGE RESPONSIBILITY AT THE COST OF THE CONSUMER. I NOT BE PURCHASING ANY MOPAR PRODUCTS IN THE FUTURE.