NHTSA Complaint #10891928 — 2004 TOYOTA CAMRY

TOYOTA CAMRY DRIVER-SIDE WINDOW FIRE. DURING AUGUST OF 2014, I WENT SHOPPING IN LITHONIA, GA. I PARKED MY 2004 TOYOTA CAMRY IN THE SHOPPING CENTER PARKING LOT. A SHORT TIME LATER, I RETURNED TO MY CAR AND OBSERVED SMOKE BILLOWING FROM THE DRIVER SIDE WINDOW OF MY VEHICLE. I IMMEDIATELY DROVE ACROSS THE STREET TO NALLEY TOYOTA OF STONECREST TO HAVE THE VEHICLE CHECKED OUT. I WAS NOT AWARE OF ANY RECALL AT THIS TIME, AND ASKED THE SERVICE ADVISOR TO CHECK FOR ONE. SHE DID SO, AND TOLD ME THERE WAS NOT A TOYOTA RECALL FOR MY VEHICLE. I PROCEEDED TO PAY THEM $967.00 IN PARTS AND LABOR TO REPLACE MY ENTIRE MASTER SWITCH, THE MASTER SWITCH ASSEMBLY, AND WINDOW MOTOR IN THE DRIVER-SIDE DOOR. AFTER COMING HOME, I PROCEEDED TO LOOK FOR ANY INFORMATION I COULD FIND ON TOYOTA RECALLS OF OTHER 2004 CAMRYS. I FOUND THE TOYOTA RECALL LIST ONLINE AND SAW THAT MY CAR HAD THE SAME PROBLEM AS OTHER CAMRYS BEING RECALLED, YET HAD NOT BEEN INCLUDED. IN MAY OF THE FOLLOWING YEAR (2015), THE MOTOR I WAS SOLD FAILED AGAIN. I WAS UNABLE TO RAISE MY DRIVER SIDE WINDOW, SO I WENT BACK TO NALLEY TOYOTA AT STONECREST. I SPOKE WITH A SERVICE ADVISOR WHO EXPLAINED THAT EVEN THOUGH THE RECALL HAD BEEN EXPANDED TO INCLUDE MORE VEHICLES WITH THIS PROBLEM, MY TOYOTA CAMRY WAS STILL NOT INCLUDED. I PROCEEDED TO PAY AN ADDITIONAL $234.17 TO HAVE THE WINDOW MOTOR REPLACED AGAIN. SINCE THAT TIME, I HAVE ALSO EXPERIENCE THE BURNING OUT OF MY CAR LIGHTER. I HAVE BEEN WAITING IN VAIN FOR TOYOTA TO INCLUDE MY MODEL OF TOYOTA CAMRY IN THE RECALL PROCESS. I AM WRITING NOW TO REQUEST THAT TOYOTA REIMBURSE ME FOR THE MONEY I HAVE PAID TO HAVE WORK DONE THAT WOULD HAVE BEEN COVERED UNDER THE EXISTING TOYOTA RECALL ON WINDOW MOTORS. OBVIOUSLY, MY CAR SHOULD HAVE BEEN INCLUDED. I AM ATTACHING DOCUMENTATION OF EACH TRANSACTION FOR YOUR REVIEW. THANK YOU FOR YOUR ASSISTANCE. *TR