NHTSA Complaint #10889150 — 2010 TOYOTA HIGHLANDER

WHEN THE SERVICE MANAGER FROM COPELAND TOYOTA IN BROCKTON, MA AND I LOOKED AT THE TRUNK HINGES TOGETHER IT WAS CLEAR THAT THE TRUNK NOT CLOSING WAS A DIRECT RESULT OF THE WAY THAT THE HIGHLANDER WAS MANUFACTURED VERSUS DUE TO ANY FAULT OF OUR OWN. THIS ISSUE HAS LEFT MY CHILDREN AND I WITH A DRAINED BATTERY ON MORE THAN ONE OCCASION, WHICH IS NOT ONLY INCONVENIENT BUT A SAFETY ISSUE GIVEN THE RISKS INVOLVED WITH BEING STRANDED IN UNFAMILIAR TOWNS. THE MALFUNCTION AND INOPERABILITY OF OUR TRUNK DOOR LEAVES MY FAMILY AT RISK OF DANGER. HOWEVER, I WAS QUOTED $3,600 TO REPAIR THIS ISSUE BY A THIRD PARTY BODY SHOP THAT COPELAND TOYOTA USES. HOWEVER, THE REPAIR EXPENSES SHOULD NOT BE PAID BY MY FAMILY BUT RATHER TOYOTA SINCE THE ISSUE IS A DIRECT RESULT OF FAULTY MANUFACTURING. TO THIS POINT, I RECOGNIZE THAT I AM NOT ALONE, THERE ARE SEVERAL VIDEOS AND ENDLESS COMPLAINTS OF SEVERAL TOYOTA HIGHLANDERS WITH THE SAME ISSUE (NEWER MODELS AS WELL). HERE ARE A FEW VIDEOS THAT YOU CAN SEE FOR YOURSELF VIA YOUTUBE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=9Z7EOPHQR0S I WOULD LIKE TO RECOMMEND THAT OWNERS OF TOYOTA HIGHLANDERS BE CONTACTED TO REMEDY THIS ISSUE.