NHTSA Complaint #10888838 — 2013 FORD FUSION

MY FORD FUSION BEGAN TO HAVE EXTREME MOLD IN IT AFTER ONLY BEING JUST OVER 2 AND A HALF YEARS OLD. WE HAVE HAD THE CABIN FILTER REPLACED, INTERIOR DETAILED, AND MOST RECENTLY, THE DEALERSHIP HAS HAD THE AC EVAPORATOR FLUSHED (1 MONTH AGO). THE CAR CONTINUES TO HAVE A RANCID SMELL OF MOLD. THE MOLD IS SO BAD THAT MY WIFE AND I HAVE HAD CO-WORKERS COMPLAIN ABOUT MOLD IN OUR OFFICES WHEN WE HAVE DRIVEN THE CAR TO WORK. THE MOLD HAS ALSO MADE EACH OF US SICK TO OUR STOMACH WHEN WE HAVE HAD TO DRIVE THE CAR. I HAVE EXPLAINED TO FORD THAT MY WIFE IS PREGNANT AND DUE TO HAVE A NEW CHILD BUT FORD'S ONLY RESOLUTION WAS TO HAVE THE CARPET REMOVED AND THEN THE CABIN FILTER REPLACED (AGAIN) AND THE INTERIOR DETAILED (AGAIN). THIS RESOLUTION IS VERY UNLIKELY TO REMOVE THE MOLD AND WILL DEFINITELY HAVE SOME TRACES OF MOLD LEFT REGARDLESS OF WHAT THEY DO. I HAVE ASKED FORD TO PROVIDE A RESOLUTION THAT WILL NOT INVOLVE HAVING MY WIFE AND FUTURE CHILD IN A VEHICLE THAT HAS MOLD IN IT BUT THEY DID NOT PROVIDE ONE. THEY ALSO REFUSED MY REQUEST FOR A BUYBACK. THIS MOLD IS AN EXTREME SAFETY CONCERN. THE CAR IS CURRENTLY AT 40,000 MILES, HOWEVER, WE HAVE HAD A WINDOW REPLACED AT 17,236 MILES AND ALSO EXPRESSED CONCERNS THAT MOISTURE WAS BUILDING IN THE FRONT WINDOW AT 29,391 MILES. I AM CONCERNED ABOUT THE HEALTH AND SAFETY OF MY FAMILY IF THEY ARE EXPOSED TO THIS VEHICLE.