NHTSA Complaint #10887852 — 2008 HONDA FIT

RECEIVED NOTICE IN THE MAIL FOR TAKATA RECALL (NHTSA RECALL #: 16V-344) AND POWER SWITCH REPLACEMENT RECALL (NHTSA RECALL #: 13V-260). CALLED WALNUT CREEK HONDA SERVICE DEPARTMENT ON 7/22/16 TO SCHEDULE AN APPOINTMENT, BUT WAS DENIED SERVICE DESPITE THE POTENTIAL FATAL DANGER OF THESE SAFETY RECALLS. PROVIDED VIN NUMBER TO [XXX] FROM SERVICE DEPARTMENT FOUR TIMES, WHO REPEATEDLY TOLD ME SHE CANNOT FIND MY VIN IN THEIR SYSTEM AND THEREFORE THERE IS NOTHING SHE CAN DO ABOUT THE RECALL. I OFFERED TO PROVIDE OTHER INFORMATION SUCH AS MAKE/YEAR/MODEL TO HELP LOCATE MY VEHICLE, BUT [XXX] REFUSED TO TAKE ANY INFORMATION AND INSISTED THERE IS NOTHING THEIR DEALERSHIP CAN DO ABOUT THE RECALLS. I ASKED HER FOR RECOMMENDATIONS IN TERMS OF HOW TO GET THESE POTENTIAL FATAL DEFECTS REPLACED, SHE PROVIDED THE SAME ANSWER ?THERE IS NOTHING WE CAN DO?. HEARD SIMILAR STORIES FROM OTHER HONDA OWNERS ABOUT THE WALNUT CREEK HONDA DEALERSHIP. SEEMS LIKE WALNUT CREEK HONDA IS SYSTEMATICALLY DENYING RECALL SERVICES IN AN ATTEMPT TO DRIVE CAR OWNERS AWAY SO THEY WILL TAKE THEIR PROBLEMS ELSEWHERE. I FILED A COMPLAINT WITH THE HONDA RECALL CENTER HEADQUARTER, WHO REACHED OUT TO WALNUT CREEK HONDA AND MADE THEM AGREE TO PERFORM THE REQUIRED RECALL WORK ON MY VEHICLE. BUT NOBODY SHOULD HAVE TO JUMP THROUGH SO MANY HOOPS TO GET SAFETY RECALLS TAKEN CARE OF IN AMERICA IN THE FIRST PLACE. I CAN ONLY IMAGINE HOW HELPLESS OTHER PEOPLE MUST FEEL WHEN THEY WERE DENIED SUCH IMPORTANT RECALL SERVICE, ESPECIALLY IF THEY WERE NOT AWARE OF AN AVENUE TO ESCALATE MATTERS WITH THE HONDA RECALL CENTER OR WITH THE NHTSA. MY COMPLAINT IS WITH WALNUT CREEK HONDA, NOT HONDA ON THE CORPORATE LEVEL. I HEREBY ASK THE NHTSA TO LAUNCH AN INVESTIGATION INTO THE MISCONDUCT AND LIKELY ILLEGAL ACTION BY WALNUT CREEK HONDA IN DENYING CAR OWNERS OF THEIR RIGHTS TO SAFETY RECALL SERVICES. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR