NHTSA Complaint #10885459 — 2009 NISSAN VERSA

I SCHEDULED AN APPOINTMENT AND WENT TO CONTINENTAL NISSAN 5750 S LA GRANGE RD COUNTRYSIDE IL ON JULY 11, 2016. THE DEALERSHIP STATED THAT IF THEY BELIEVE CORRODED PARTS NEED TO BE REPLACED, I WOULD BE RESPONSIBLE FOR THEIR COST. I SPOKE TO [XXX] MY CASE #[XXX], SHE BEING A REPRESENTATIVE OF NISSAN ASSURED ME AS THE LETTER STATES: "THIS REPAIR IS FREE OF CHARGE FOR PARTS AND LABOR." THE DISCREPANCY FORCED ME TO LEAVE THE DEALERSHIP WITHOUT REPAID. TWO ADDITIONAL CALLS WERE PLACED TO [XXX] ON 7/11/2016 ASKING FOR COORDINATION WITH THE DEALERSHIP IN ORDER TO REPAIR THE VEHICLE. I HAD TO WAIT THREE WEEKS IN ORDER TO GET THE VEHICLE INTO ANY LOCAL DEALERSHIP. THE CAR IS DISABLED WITH A BROKEN COIL SPRING AND HAS BEEN TOWED WITHOUT REPAIR. A SEVEN YEAR OLD VEHICLE EXPOSED TO ILLINOIS WINTERS SHOULD HAVE CORRODED PARTS. I REVIEWED THE PART COST THROUGH NISSAN WITH MY VIN AND THE COIL SPRING COST IS ROUGHLY $5.63 OR $6.00. THE ADDITIONAL PARTS WITHIN THE FRONT SUSPENSION VARY FROM $11.51 THROUGH $354.20. THE DEALERSHIP MENTIONED A HALF DAY OF LABOR IN ADDITION TO COST OF THE SUSPENSION PARTS. THE RECALL LETTER SAYS APPROXIMATELY 3 HOURS FOR REPAIR AT NO COST. WHY WOULD I HAVE TO PAY FOR A RECALL? THE FACT THAT THE RECALL CAME 7 YEARS AFTER THE 2009 MANUFACTURED CAR IS VERY CONCERNING. I ASK THAT THE CAR BE TOWED AT NISSAN'S COST AND REPAIRED AT NISSAN'S COST IMMEDIATELY! I IMAGINE THAT MANY OTHER CONSUMERS HAVE RUN INTO THIS ISSUE AND WONDER IF A CLASS ACTION SUIT IS NECESSARY TO PROMPT THE MANUFACTURER TO DO AS THEY STATE IN WRITING AND OVER THE PHONE. I REQUEST AN INVESTIGATION OF CURRENT PRACTICES OF PROCESS AND POLICIES. I BELIEVE MY HUMAN RIGHTS HAVE BEEN VIOLATED BASED ON THE IMPACT OF THEIR BUSINESS OPERATIONS AND SERVICES. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR