NHTSA Complaint #10885173 — 2011 FORD FUSION

CHECK POWER STEERING LIGHT CAME ON WHILE DRIVING IN OUR NEIGHBORHOOD/SUBDIVISION AND POWER STEERING WENT OUT, MAKING THE CAR VERY HARD TO STEER. WE STARTED/STOPPED THE CAR SEVERAL TIMES TO GET THE LIGHT TO SHUT OFF. WE WERE FORTUNATE THAT WE WERE NOT GOING THAT FAST OR BEEN ON THE FREEWAY WHERE AN ACCIDENT COULD HAVE OCCURRED. THERE WAS NO WARNING FOR THE POWER STEERING TO JUST CUT OUT COMPLETELY AND WE HAD NO ISSUES UP TO THE TIME THE LIGHT CAME ON. WE TOOK IT TO DEALERSHIP AND WAS TOLD THAT THE REPAIR WOULD RUN $1,800. THE SAME CAR MADE IN THE SAME PLANT WITH THE SAME ISSUES WAS PART OF A RECALL, BUT UNFORTUNATELY OUT VEHICLE WAS MADE SEVERAL WEEKS BEFORE THE RECALL PERIOD. FORD REFUSED TO COVER EVEN PART OF THE REPAIR EVEN THOUGH THEY ACKNOWLEDGED THAT THE SAME PROBLEM WAS COVERED FOR OTHER VEHICLES.