NHTSA Complaint #10885066 — 2001 DODGE DURANGO

I PURCHASED THE VEHICLE ON 7/11/16 AND THE SAME DAY THE TIRE BLEW DUE TO THE UPPER BALL JOINT WHICH DOES HAVE A RECALL. MINE WAS COMPLETELY DISINTEGRATED, BUT SUPPOSEDLY THE RECALL WAS CLOSED AS IT WAS TO HAVE BEEN SERVICED ALREADY. EITHER IT WASN'T SERVICED OR THERE IS STILL AN ISSUE. I CONTACTED NHTSA AND THEY PUT ME THROUGH TO DODGE WHO SPOKE WITH ME ABOUT THERE ONLY BEING ONE OPEN RECALL ON IT AND I TOLD HER ABOUT THE BALL JOINT AND SHE TOLD ME THEY WOULD COVER THE REPAIR AND TOW AND SENT A TOW TRUCK AND TOWED IT TO MOTOR VILLAGE BUT DID NOT TELL THEM THAT THEY WOULD BE COVERING THE BALL JOINT WORK SO THEY TOLD ME TO HAVE DODGE CONTACT THEM IN THE MORNING. WHEN I DID CONTACT DODGE, THE FIRST REP COULDN'T GET THROUGH AND SO SHE OPENED A CASE. I THEN CALLED MOTOR VILLAGE TO GET THE SERVICE ADMIN'S PHONE NUMBER TO GIVE TO DODGE AND WHEN I CONTACTED DODGE THE 2ND TIME, I WAS INFORMED THAT NOW THEY WOULD NOT BE COVERING IT AND THAT THEY ARE SORRY FOR THE MISUNDERSTANDING. THEY ALSO WON'T BE TOWING IT BACK EITHER AND I DO NOT HAVE MONEY TO DO SO AS I AM FACING EVICTION AND JUST PURCHASED THAT CAR TO GET READY TO MOVE AND NOW I HAVE NO IDEA WHAT TO DO. I WOULD NOT HAVE SENT IT TO DODGE IF THEY DIDN'T REPRESENT THEY WOULD FIX THE BALL JOINT AND NOW ALL I HAVE FROM THEM IS AN APOLOGY FOR THE MISUNDERSTANDING AND NO WAY TO FIX OR GET MY CAR THAT I JUST PURCHASED OUT.