NHTSA Complaint #10885057 — 2011 GMC YUKON

MY DASHBOARD HAS 2 CRACKS IN IT. THIS BEGAN AROUND 55,000 MILES. ONE IS ABOVE THE AIRBAG AND THE OTHER IS IN THE MIDDLE ON TOP OF THE MIDDLE SPEAKER. I PURCHASED A $1500 EASY CARE EXTENDED WARRANTY WHEN I PURCHASED THIS VEHICLE TO HOPEFULLY TAKE CARE OF ANYTHING THAT MIGHT HAVE COME UP WHILE PAYING ON THIS VEHICLE. THIS WARRANTY DOES NOT COVER THE DASHBOARD. OF COURSE! I SPENT COUNTLESS HOURS ON THE PHONE WITH THE DEALERSHIP, GMC SENIOR ADVISORS, AND THEN THE NEXT IN LINE TO FINALLY BE TOLD I WAS RESPONSIBLE FOR $300 PLUS TAX FOR THE REPAIR. WHAT UPSET ME THE MOST IS THE FACT THAT GMC TRIED TO BLAME WEAR AND TEAR AND THE SUN WITHOUT ACCEPTING THE RESPONSIBILITY OF THE DEFECT. THIS SHOULD NOT BE MY RESPONSIBILITY TO FIX. WHAT INCENTIVE DO I HAVE TO EVER BUY GMC AGAIN WHEN I AM DRIVING ONE OF THE TOP OF THE LINE VEHICLES WHICH COSTS $65,000 AND I'M TOLD THAT IT'S NOT THEIR FAULT THAT ST 55,000 MILES MY DASH IS CRACKED AND RATTLING AND I'M DRIVING AROUND WITH PAPER STUFFED IN IT TO STIFLE THE NOISE. SO DISGUSTED!!!!! THE BEST THEY COULD DO IS THAT I PAY $300 PLUS TAX TO FIX. WHAT AN INSULT! LAST GMC VEHICLE. MAKE IT RIGHT WITH YOUR CUSTOMERS WHEN IT'S YOUR FAULT!!