NHTSA Complaint #10884695 — 2014 DODGE CHARGER

MY 2014 DODGE CHARGER IS BRAND NEW OFF THE LOT OF LHM DODGE IN TUCSON, AZ. BY 13,978 MY CAR SMELLED LIKE SULFUR WHILE IN MOTION. DRIVING SLUGGISHLY, AND THE "BATTERY SAVER MODE" LIGHT ON. BROUGHT INTO LARRY H MILLER FOR REPAIR. WAS TOLD THE ALTERNATOR NEEDED REPLACED AFTER 13,975 MILES ON THE VEHICLE. AT 14,100 MILES THE VEHICLE WAS MAKING THE SAME SMELL, AND THE BATTERY SAFER MODE LIGHT WAS ON AGAIN . RETURNED IT TO LHM WITH COMPLAINTS. THEY SAY "IT'S NORMAL" MANAGER TOLD ME "DODGE JUST DIDN'T MAKE THE ALTERNATOR BIG ENOUGH FOR THAT ENGINE, MANUFACTURER FLAW"AT 14,432 MILES, THE VEHICLE NOT BLOWING COLD AIR. BATTERY SAVER MODE LIGHT WAS STILL ON, SMELLED LIKE SULFUR AND CAR WAS DRIVING SLUGGISH. I OPENED CASE WITH CORPORATE. THEY "FIXED" IT, AND SENT ME ON MY WAY. ON JUNE 17, 2016, MY VEHICLE WAS DRIVING SLUGGISHLY, THE ENGINE LIGHT ON, CALLED DODGE IMMEDIATELY AND WAS ASSIGNED A CASE MANAGER. I CALLED JIM CLICK IMMEDIATELY TO GET MY VEHICLE IN. MY VEHICLE WAS 23,900 MILES. DODGE CLAIMED THEY COULD NOT GET ME IN UNTIL JULY 1ST AND THAT ITS "FINE TO DRIVE MY VEHICLE AS LONG AS THE LIGHT ISN'T FLASHING". BROUGHT IN FOR "REPAIR" ON JUNE 1ST. I DROVE A RENTAL CAR FROM FRIDAY JUNE 1ST-JUNE 8TH, THE "CLUSTER" IN THE DASH WAS NOT READING AND NEEDED TO BE REPLACED. I WAS TOLD IT WAS "ALL FIXED". WHEN THE VEHICLE PULLED UP I GOT IN AND BEGAN TO PULL AWAY AS MY DASHBOARD WENT BLACK. I TURNED AROUND. MY ADVISOR BROUGHT IT BACK AND EXPLAINED THAT IT NEEDED TO BE "RESET" BUT THAT HE'LL ORDER A NEW CLUSTER. I GET INTO MY VEHICLE THERE IS AN "ERROR" SIGN WHERE THE MILAGE IS SUPPOSED TO BE. I THAT I DIDN'T FEEL COMFORTABLE DRIVING THIS VEHICLE. I EXPRESSED HOW UPSET I WAS ABOUT THE SITUATION AND HE SAID TO ME "YOU'LL BE FINE TO DRIVE IT, IT WON'T SHUT OFF". I GET HOME STARTED IT, AND THE ENTIRE DASH SHUTS OFF. MY CAR IS NOW BEING TOWED AGAIN TO JIM CLICK DODGE.