NHTSA Complaint #10884526 — 2011 FORD TAURUS

OUR CAR WAS PURCHASED NEW ON 4/29/2011 FROM SHEEHY FORD IN ASHLAND VIRGINIA. WITHIN THE FIRST WEEK OF OWNERSHIP WE EXPERIENCED A SERIOUS SAFETY ISSUE. WHILE DRIVING, THE CAR SUDDENLY JUST LOST ALL ELECTRICAL POWER AND CUT OFF. WE CONTACTED SHEEHY FORD AND THEY COULD NOT IDENTIFY THE CAUSE OF THE PROBLEM. THIS HAPPENED SEVERAL MORE TIMES AND AFTER SEVERAL TRIPS TO SHEEHY, THEY ATTACHED A DEVICE TO CAPTURE THE PROBLEM WHEN IT HAPPENED. WE HAD THE DEVICE IN THE CAR FOR SEVERAL MONTHS AND IT OCCURRED ONLY ONE TIME. THE DEVICE PROVIDED NO HELP IN IDENTIFYING THE PROBLEM. THEY REMOVED THE DEVICE AND SAID THAT IT APPEARED THE PROBLEM HAD RESOLVED ITSELF. WE DID NOT HAVE THE PROBLEM AGAIN UNTIL SEPTEMBER OF 2015. THE ODOMETER WAS NEAR 25,000 MILES. WE WERE TRAVELING ON A VERY CURVY 55 MPH ROAD WITH NO SHOULDERS WHEN WE LOST POWER AND IT CUT OFF. IT WAS THEN WHEN WE REALIZED HOW SERIOUS A SAFETY ISSUE THIS WAS AS A CAR ROUNDING THE CURVE BEHIND US COULD HAVE REAR-ENDED US AS WE HAD NO BREAK LIGHTS TO WARN THEM. AS A RESULT MY WIFE REFUSES TO EVEN RIDE IN THE CAR. ONCE AGAIN WE TOOK THE CAR TO SHEEHY FORD AND THEY COULD NOT FIND THE PROBLEM. THEY CONTACTED THE REGIONAL CUSTOMER SERVICE MANAGER FOR SHEEHY FORD AND HE OPENED CASE CAS-7525445. HE MADE ARRANGEMENTS WITH SHEEHY FORD TO ENGAGE 'FORD ENGINEERING' TO RESOLVE THE ISSUE. AS IT TURNED OUT SHEEHY FORD HAD OUR CAR FOR NEARLY 2 WEEKS BUT MERELY DROVE IT TO ATTEMPT TO REPEAT THE PROBLEM. THE CAR DID NOT CUT-OFF DURING THEIR NEARLY 900 MILES OF DRIVING IT. IN NOVEMBER OF 2015 WE CONTACTED FORD MOTOR COMPANY PRODUCT CLAIMS DEPARTMENT AND THEY REFUSED TO RESOLVE THE ISSUE. WE HAD THE SAME PROBLEM AGAIN ON JUNE 16, 2016 AT APPROXIMATELY 29,500 MILES WILE DRIVING ON I-295 AT 70 MILES PER HOUR.