NHTSA Complaint #10884366 — 2011 FORD F-150

WHILE DRIVING DOWN THE HIGHWAY ABOUT 55 MPH THE VEHICLE WILL DOWN SHIFT AND THE ODOMETER WILL DIE AND DROP TO ZERO, MOST OF THE INDICATORS WILL HAVE DASHES INSTEAD OF NUMBERS. THE TRUCK WILL AUTOMATICALLY SLOW DOWN CAUSING ME TO HAVE TO PULL OFF THE ROAD TO AVOID AN ACCIDENT. I THEN HAVE TO TURN THE VEHICLE OFF AND REMOVE THE KEY FROM IGNITION AND RESTART THE VEHICLE UP AGAIN TO RESET ALL THE GAUGES. THIS NORMALLY HAPPENS WITHIN THE FIRST 10 MILES OF DRIVING THE VEHICLE. THIS WOULD ONLY HAPPEN ON A FEW OCCASIONS NOW IT IS HAPPENING MORE FREQUENTLY. THERE WAS A RECALL ISSUED AROUND THE 1ST OF JULY 2016 BUT I WAS TOLD THE SOFTWARE FIX WOULD NOT BE READY UNTIL THE 3 QUARTER OF THE YEAR. FORD NOW WANTS TO CHARGE ME $131.00 TO DIAGNOSE THE PROBLEM. I SHOULD NOT HAVE TO PAY FOR IT TO BE DIAGNOSED IF THEY ALREADY HAVE A RECALL. I WONDER HOW MANY LIVES WILL BE IN DANGER UNTIL THE 3RD QUARTER UPDATE IS AVAILABLE.