NHTSA Complaint #10884301 — 2012 DODGE JOURNEY

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10884301
Vehicle	2012 DODGE JOURNEY
Component	ELECTRICAL SYSTEM
Date of Incident	July 5, 2016
Date Filed	July 12, 2016
Mileage	46,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

THE UCONNECT TOUCH SCREEN SYSTEM WENT BLANK AND THE UCONNECT TOUCH HAND CONTROLS ALONG WITH THE SWITCH BANK CONTROLS STOPPED WORKING. THIS MEANS NO HEAT OR AC CONTROL AND NO RADIO/VOLUME CONTROL. EVEN THOUGH THIS HAPPENED IN MID SUMMER, IF IT HAD HAPPENED IN WINTER, THERE IS NO CONTROL OF DEFROST SYSTEM AND A POTENTIAL DRIVING HAZARD. THE DEALER DIAGNOSED THE PROBLEM AS A FAULTY TELEMATICS GATEWAY MODULE AND THE WHOLE RADIO SYSTEM NEEDS TO BE REMOVED TO REPLACE IT. COST $800 TO FIX!

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