NHTSA Complaint #10884167 — 2013 FORD FUSION

WE HAVE OWNED OUR 2013 FORD FUSION FOR LESS THAN THREE YEARS. WHILE DRIVING, WE MADE A LEFT HAND TURN AND THE FRONT PASSENGER SIDE DOOR FLEW OPEN, EVEN THOUGH IT WAS PROPERLY CLOSED AND LOCKED. THE PASSENGER REACHED OUT TO CLOSE THE DOOR WHILE THE DRIVER SLOWED DOWN. THE DOOR THEN WOULD NOT STAY CLOSED. WE RESEARCHED AND FOUND MORE THAN 500,000 FORD VEHICLES, INCLUDING 2013 FORD FUSIONS, WERE SUBJECT TO RECALL DUE TO FAULTY DOOR LATCHES. WE CONTACTED OUR DEALERSHIP AND FORD DIRECTLY, BUT WE WERE TOLD OUR VIN IS NOT INCLUDED IN THE RECALL. WE PAID NEARLY $500 TO HAVE THE FAULTY LATCH REPLACED, AND WE NOW FEAR FOR OUR SAFETY, NOT KNOWING IF THE OTHER THREE DOOR LATCHES WILL FAIL AS WELL. WE ARE REQUESTING THE RECALL BE EXPANDED TO INCLUDE OUR VEHICLE. WE WOULD LIKE TO BE REIMBURSED FOR THE COST WE HAVE INCURRED, AND WE WOULD LIKE THE REMAINING THREE DOOR LATCHES REPLACED AS WELL.