NHTSA Complaint #10883751 — 2006 FORD EXPEDITION

I HAVE A 2006 FORD EXPEDITION EDDIE BAUER 4X2 AND MY PROBLEM STARTED AFTER I PURCHASED THE VEHICLE IN 2010. IN 2011 I WAS IN TAMPA, FL AFTER GASSING UP I WENT TO PUT THE VEHICLE IN GEAR AND THE GEAR SHIFT LEVER BROKE OFF THE VEHICLE HAD TO BE TOWED TO SARASOTA FORD IN SARASOTA, FL WHERE I LIVE. THAT'S THE FIRST TIME NOW THE SECOND TIME I WAS LEAVING FOR WORK AT 4:30 AM IN NOVEMBER OR DECEMBER OF 2014 I WAS IN MY DRIVEWAY AND WENT TO PUT THE VEHICLE IN GEAR WHEN THE GEAR SHIFT LEVER BROKE OFF. THE THIRD EVENT HAPPENED ON FRIDAY JULY 8, 2016 AT 4: 28 AM IN MY DRIVEWAY I WAS LEAVING FOR WORK AS I WENT TO PUT THE VEHICLE IN GEAR THE GEAR SHIFT LEVER BROKE OFF. I HAVE HAD TO MISS TWO DAYS OF WORK BY USING PTO/PAID TIME OFF WHICH IS MY VACATION TIME DUE TO THE GEAR SHIFT LEVER CONTINUALLY BREAKING OFF. SARASOTA FORD TOLD ME THAT THE SHIFT LEVER HAS BEEN DISCONTINUED SO THEY HAD TO LOCATE A USED PART FOR THE LAST REPAIR. I HAVE FILED TWO COMPLAINTS WITH FORD MOTOR COMPANY TO WHICH THEY WILL NOT DISCLOSE ANY FINDINGS OR OTHER RELATED COMPLAINTS ONLY THAT THERE ARE NO RECALLS. I HAVE HAD SARASOTA FORD CHARGE ME FOR A NEW PART THEN TAKE SOME MONEY OFF AFTER I FOUND OUT IT WAS A USED PART TO WHICH THEY NEVER NOTIFIED OR ASKED ME IF IT WAS OK TO PUT USED PARTS ON MY VEHICLE. THE SALES MANAGER BILL GODFREY LIED TO ME WHEN I ASKED FOR COPIES OF MY PRIOR INVOICES IN REFERENCE TO THIS ONGOING ISSUE. HE STATED THAT THE RECORDS WERE NOT ON SITE WHEN IN FACT THEY WERE AS I BELIEVE ONE OF THE FILE CLERKS ACTUALLY TOLD US THESE RECORDS WHERE ON SITE IN A OFFICE AND SHE SUPPLIED US WITH THE DOCUMENTS.