NHTSA Complaint #10882721 — 2000 AUDI TT

I AM REACHING OUT TO YOU AFTER OUR ATTEMPTS TO REACH A SATISFACTORY RESOLUTION TO OUR 2000 AUDI TT CONCERNS HAS NOT BEEN RESOLVED. I WILL SUMMARIZE OUR NEEDS/CONCERNS FOR YOU. WE PURCHASED OUR NEW 2000 AUDI TT IN 2000. WE HAVE HAD ALL REGULAR SERVICE AND REPAIRS DONE AT AN AUDI AUTHORIZED DEALER IN NORTH SCOTTSDALE, AZ AND BETWEEN 2005-2009, WHILE LIVING/WORKING FOR A SHORT-TERM IN SAN JOSE, CA. WE PUT MINIMAL MILES ON THIS VEHICLE AS A SECOND AUTOMOBILE. OUR CURRENT MILEAGE IS 82,000 MILES. IN 2005, AT 53,813 MILES, WE HAD REGULAR SERVICE PERFORMED AT STEVENS CREEK AUDI, IN SAN JOSE, CA. DURING THAT VISIT, WE STATED CONCERN OVER THE INSTRUMENT CLUSTER PANEL'S WARNING OF A PROBLEM WITH OUR HEADLIGHTS, LOW BEAMS OR PARKING LIGHTS. THE TECHNICIAN REPLACED THE RUNNING LIGHT BULBS BUT THE PROBLEM WITH THE INSTRUMENT CLUSTER PANEL CONTINUED AND HAS BECOME INCREASINGLY WORSE WITH MORE FAILURES TO THIS DATE, SUCH AS THE GAS GAUGE DOES NOT OPERATE, THE DIGITAL READOUT IS DIFFICULT TO READ, ETC. WHEN WE INVESTIGATED THE INSTRUMENT PANEL CONCERN WITH OUR TECHNICIAN RECENTLY IN SCOTTSDALE, WE LEARNED, BY LOOKING ONLINE, OF THE CLASS ACTION LAWSUIT AND AUDI'S FREE REPAIR OFFER (SEE INFORMATION BELOW). WE HAD NO KNOWLEDGE OF THIS IN 2008 ' OTHERWISE, WE WOULD HAVE HAD THE REPAIR DONE IN THE TIMEFRAME GIVEN. WE HAVE ASKED OUR DEALER TO EXTEND THIS FREE REPAIR TO US IN LIGHT OF THE ABOVE, ESPECIALLY SINCE WE WERE EXPERIENCING PROBLEMS WITH THE INSTRUMENT CLUSTER PANEL BEFORE AND DURING THIS TIME PERIOD NOTED ABOVE. WE HAVE NOT BEING ABLE TO GET THIS RESOLVED AND SO WE ARE HOPING THAT YOU WILL, AT YOUR CORPORATE LEVEL OF AUTHORITY, BE ABLE TO MEET OUR NEEDS. THANK YOU FOR YOUR TIME AND ATTENTION TO OUR REQUEST. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR