NHTSA Complaint #10882341 — 2000 TOYOTA 4RUNNER

MY MECHANIC WAS REPAIRING THE REAR SHOCKS AND NOTICED FRAME RUST. HE SAID FRAME RUST HAS BEEN A PROBLEM WITH SOME TOYOTA TRUCKS AND 4RUNNERS. HE KNOWS THIS BECAUSE HE WORKED FOR TOYOTA AT ONE TIME. HE SUGGESTED CALLING TOYOTA AND FILING A COMPLIANT AND REQUEST FOR REPAIR WITH THEM WHICH I DID. THE CASE NUMBER IS 1605101239. IN THE COURSE OF MY CONVERSATION THE TOYOTA AGENT ADVISED ME THAT TOYOTA TUCOMAS AND TUNDRAS WERE HAVING SIMILAR ISSUES AND THAT TOYOTA WAS OFFERING "CUSTOMER SUPPORT" ON THOSE VEHICLES BUT EVEN THOUGH THE FRAME RUSTING ISSUE WAS THE SAME ON 4RUNNERS TOYOTA WAS NOT OFFERING ANY " CUSTOMER SUPPORT " OR RECALLS FOR 4RUNNER FRAMES EVEN THOUGH THEY ARE AWARE OF THE ISSUE. FURTHER INTERNET RESEARCH INDICATED THAT RUSTING FRAMES ON 4RUNNERS IS A COMMON PROBLEM BUT TOYOTA REFUSES TO DO ANYTHING ABOUT A POTENTIAL SAFETY ISSUE FOR IT'S CUSTOMERS. PLEASE HELP. APPRECIATE ANYTHING YOU CAN DO.