NHTSA Complaint #10882049 — 2006 FORD FREESTAR

OCT. 2015. OUR 2006 FORD FREESTAR TRANSMISSION AND TORQUE CONVERTER FAILED WHILE IN FLORIDA. A NEW, NOT REBUILT, TRANSMISSION WAS INSTALLED BY GARRET GORDON FORD IN DAVENPORT, FL. THE NEW TRANSMISSION HAD A HARD SHIFT BETWEEN FIRST AND SECOND GEAR FROM DAY ONE. THE REASON GIVEN BY THE DEALER WAS "NEW TRANSMISSION/COMPUTER ADJUSTING." NOV. 2015. HARD SHIFT CONTINUED INTERMITTENTLY SO WE TOOK IT TO THE SARCHIONE FORD GARAGE IN RANDOLPH OHIO. THEY COULD NOT CONFIRM THE PROBLEM JUNE 2015. HARD SHIFT HAS CONTINUED INTERMITTENTLY AND ON OCCASION HAS FAILED TO SHIFT FROM FIRST TO SECOND WITHOUT LETTING OFF THE ACCELERATOR COMPLETELY. ON MORE THAN 2 OCCASIONS THE SHIFT FROM FIRST TO SECOND WAS SO HARD THAT THE TIRES ACTUALLY PEELED ON THE ROAD SERVICE. THE SARCHIONE FORD GARAGE IN RANDOLPH IS, AT THIS TIME, TRYING TO TROUBLESHOOT THE PROBLEM. SOMETIMES WEEKS GO BY WITH NO PROBLEM, YET ACCELERATING INTO TRAFFIC ON OCCASION IS HAMPERED BY THE PROBLEM. $4000.00 AND 9 MONTHS LATER AND THE PROBLEM PERSISTS.