NHTSA Complaint #10881455 — 2009 TOYOTA TACOMA

I RECEIVED A NOTICE OF RECALL OVER A YEAR AGO, BUT ONLY GOT THE ACTUAL RECALL NOTICE ABOUT A MONTH AGO. I SCHEDULED AN APPOINTMENT TO HAVE THE REAR LEAF SPRINGS REPLACED AT TOYOTA OF POWAY. WHEN I ARRIVED FOR THE APPOINTMENT I WAS TOLD THEY DID NOT HAVE THE RECALL PARTS! I CALLED THE TOYOTA CUSTOMER EXPERIENCE LINE AND DESPITE WHAT THE RECALL LETTER SAID, I WAS TOLD THAT THE DEALERSHIP WOULD NOT HAVE THE PARTS AND THAT THE DEALERSHIP WOULD ONLY DO AN INSPECTION FIRST. I AM COMPLAINING BECAUSE OF THE IN ACCURATE INSTRUCTIONS IN THE RECALL LETTER AND BECAUSE THE LOCAL DEALERSHIP APPARENTLY HAS NO IDEA HOW TO REMEDY THE ISSUE.